Job Description

Own the Experience. Drive the Results.

At El Car Wash, we don’t just serve customers—we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL, blending exceptional service with strong sales energy to turn every interaction into a win.

What You’ll Own

• Set the tone from the start Welcome every customer with confidence, energy, and a genuine smile—first impressions matter here.
• Guide the experience Answer questions, recommend the right services, and help customers get the most out of their visit.
• Drive membership growth Educate customers on our services, promotions, and Unlimited Membership program—and confidently convert interest into loyalty.
• Turn service into loyalty Create real connections, handle questions or concerns with professionalism, and ensure every customer leaves satisfied.
• Keep the site experience sharp Maintain a clean, safe, and welcoming environment across the entire location.
• Support the operation Process transactions accurately, handle payments, and keep lines moving efficiently.
• Stay proactive behind the scenes Assist with basic equipment checks, flag issues, and help keep operations running smoothly.
• Capture what matters Listen to customer feedback, communicate insights to the team, and log issues in systems like Micrologic to improve the experience.
• Follow through When needed, follow up to ensure we close the loop and deliver on our standards.

Full Service (Where Applicable)

• Accurately handle cash and transactions in line with company standards
• Maintain a clean, organized cashier and lobby area
• Ensure shared spaces reflect EL’s high standards at all times

What You Bring

• Strong communication skills—you can connect, influence, and build trust quickly
• Natural sales ability—you’re confident recommending services and hitting goals
• Customer-first mindset with the ability to resolve issues professionally and efficiently
• High attention to detail and pride in delivering great service every time
• Flexibility to work evenings, weekends, and holidays
• Ability to stay energized in a fast-paced, outdoor environment
• Comfort with basic tech and point-of-sale systems

How You Show Up (Competencies)

• Customer Obsessed You create memorable experiences that drive loyalty and repeat visits.
• Results Driven You take ownership of goals, especially membership growth, and deliver.
• Communicates with Impact You connect clearly, confidently, and with purpose.
• Problem Solver You think fast, stay calm, and find solutions in the moment.
• Team First You contribute to a positive, high-performing team environment.

What You’ll Get

• Full comprehensive benefits (Health, Vision, Dental)
• 401(k) with 4% match—yes, free money
• Paid time off
• Parental leave
• On-the-job training and real career growth
• FREE car washes

Join a team that’s growing fast, raising the bar, and built on pride, performance, and people. Your career is about to shine.