Job Description

• Take ownership, accountability for store and personal productivity

• Contributes to setting goals and holds team accountable for productivity standards

• Provides leadership through role modeling Service behaviors and approach standards

• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate

• Consistently ensures all daily tasks are completed without negatively impacting service

• Resolve conflicts with team members in a timely and productive manner

• Inspires team to meet and exceed performance standards

• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members

• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

• 3 years’ experience in retail or service industry

• 1 year experience in a position of leadership, management experience

• Ability to communicate effectively with customers and staff, maneuver sales floor

• Ability to meet moderate stockroom lifting requirements, and store climbing requirements

• Experience working in a fast paced retail environment.

• Excellent client service and communication skills

• Proficient in Microsoft Excel, Word, and Outlook

• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays