Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sales Assistant Brazil
São Paulo, Brazil
This role is fully based in our São Paulo office, with in-person presence required Monday to Friday.
Start your career supporting the Brazil Sales team in a structured and collaborative environment, where you will develop core administrative and organizational skills. This junior level role focuses on assisting day to day operations and ensuring processes run smoothly with guidance from experienced team members.
At Genesys, we are transforming customer experience through empathy and innovation, and this role contributes by enabling teams to stay organized and effective. You will gain exposure to cross functional teams, including HR, Finance, IT, and Facilities, while building a strong foundation in sales support and office coordination. This is an ideal opportunity for someone at the beginning of their career who is eager to learn and grow in a global environment.
Key Responsibilities:
Support calendar coordination, meeting scheduling, and logistics for the Brazil Sales team.
Assist with travel arrangements, expense coordination, and basic reporting activities.
Help prepare presentations, meeting agendas, and internal documentation.
Maintain organized records, files, and administrative systems.
Support daily office operations, including supplies management, mail distribution, workspace organization, and visitor coordination.
Assist with onboarding activities such as workspace setup, equipment coordination, and new hire support.
Support communication with internal teams and help follow up on routine administrative requests.
Assist in coordinating internal and external meetings and events.
Provide administrative support to the Executive Assistant as needed.
Contribute to team events, engagement initiatives, and office activities.
Required Qualifications:
1 to 3 years of experience in administrative support, internships, or early career roles.
Intermediate English communication skills, both written and verbal.
Basic to intermediate proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks with guidance and prioritize effectively.
Good communication skills and willingness to collaborate with different teams.
Professional attitude with reliability, accountability, and eagerness to learn.
Preferred Qualifications:
Previous experience supporting sales teams or commercial organizations.
Exposure to multinational or fast paced work environments.
Familiarity with travel coordination, expense processes, or office administration activities.
Interest in developing a career in sales support, operations, or business administration.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
