Job Description

Overview

The Sales Administrative Assistant / Sales Support Coordinator provides administrative and operational support to the sales team to help drive customer satisfaction, order accuracy, and overall sales effectiveness. This role serves as a key liaison between customers, sales representatives, operations, and internal departments to ensure timely processing of orders, accurate documentation, and efficient communication.

Responsibilities

• Enter, process, and track customer orders within company systems.
• Assist sales representatives with quotations, pricing requests, and customer documentation.
• Maintain accurate customer records, sales files, and account information.
• Coordinate communication between customers, sales, operations, purchasing, and logistics teams.
• Monitor order status and proactively communicate updates to customers and sales personnel.
• Prepare sales reports, spreadsheets, and presentations as needed.
• Respond to customer inquiries regarding products, pricing, order status, and delivery schedules.
• Support contract, bid, and proposal preparation activities.
• Assist with onboarding new customers and maintaining customer databases.
• Manage incoming calls, emails, and customer requests in a professional and timely manner.
• Generate and distribute routine sales and operational reports.
• Support special projects and other administrative duties as assigned

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of two years of administrative, customer service, sales support, or related experience.
• Experience in order entry, customer service, inside sales support, or administrative coordination preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Technical Skills
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Experience with ERP, CRM, or order management systems preferred.
• Ability to generate reports and maintain electronic records.
• Strong data entry and keyboarding skills.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Frequent use of hands and fingers for computer and telephone operation.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to communicate effectively in person, by phone, and through electronic communication.

Work Environment

• Office-based position with frequent interaction with customers, vendors, and internal departments.
• Fast-paced environment requiring attention to detail and responsiveness.
• May require occasional overtime based on business needs.

Key Success Factors

• Customer-focused mindset.
• Sales Administrative Assistant / Sales Support Coordinator | Bridgeport, CT
• Strong sense of urgency and follow-through.
• Exceptional organizational and time management skills.
• Ability to prioritize competing demands while maintaining accuracy.
• Positive attitude and collaborative approach to supporting sales and operational teams.

Compensation and BenefitsThe base pay range for this position is $23.00 to $31.00 per hour.Actual starting pay will be based on experience, qualifications, skills, internal equity, and other job-related considerations.Eligible employees may participate in company-sponsored benefit programs, which may include:

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement savings plan
• Paid time off and paid holidays
• Employee assistance program
• Professional development opportunities
• Other company-sponsored benefits

Benefit eligibility, coverage, and employee costs are subject to the terms and conditions of the applicable benefit plans. Official plan documents govern all benefit programs. The company reserves the right to modify, amend, suspend, or terminate benefit programs at its sole discretion, subject to applicable law.

DisclaimerThis job description summarizes the general duties and requirements of the position. It is not intended to be a complete list of every duty, responsibility, working condition, or qualification. Responsibilities and assignments may be modified based on operational and business needs.