Job Description

YMCA Queensland | Make every donation count

At YMCA Queensland, every purchase made in our Op Shops helps create brighter futures for children, young people and communities across Queensland. As a Shop Assistant, you'll play an important role in delivering a welcoming customer experience while helping generate funds that directly support programs such as Breakfast in Schools and other community initiatives.

If you're passionate about customer service, enjoy working as part of a supportive team and want your work to make a genuine difference, we'd love to hear from you.

About the role

As a Casual Shop Assistant, you'll help ensure the day-to-day operations of our Op Shop run smoothly. From serving customers to sorting and pricing donations, every shift contributes to supporting our charitable programs and creating a positive shopping experience for our community.

No two days are the same, making this the perfect role for someone who enjoys variety, working with people and being part of a purpose-driven organisation.

Key responsibilities

You will:

• Deliver friendly, engaging customer service
• Process sales through our point of sale system, including cash and EFTPOS transactions
• Sort, clean, price and merchandise donated goods
• Maintain an organised, safe and visually appealing store
• Rotate stock and assist with inventory presentation
• Support volunteers and contribute to a positive team culture
• Respond to customer enquiries professionally and respectfully
• Assist with banking and general store operations when required

About you

You'll be someone who:

• Has previous retail or customer service experience (preferred)
• Enjoys working with people from all walks of life
• Is reliable, organised and able to work independently
• Takes pride in maintaining high presentation standards
• Has excellent communication and interpersonal skills
• Works collaboratively within a team environment
• Demonstrates honesty, integrity and accountability
• Shares our commitment to inclusion, diversity and community impact

What you'll bring

• Previous retail experience (desirable)
• Confidence using point of sale systems or willingness to learn
• A positive, can-do attitude
• A willingness to obtain (or currently hold) a Blue Card
• Ability to complete a National Police Check prior to commencement

Applicants are advised that it is an offence for a person disqualified or suspended from holding a blue card to commence or continue in regulated, child-related employment