Job Description

Your Tasks:

• Support sales managers with all administrative tasks and ensure that day-to-day operations run smoothly.
• Maintain direct customer SRM portals and manager communications regarding orders and payments
• Handle forecast checks, order downloads, shipment status updates, and payment corrections
• Coordinate customer compliance documents and technical documents
• Check sample availability and process sample applications
• Maintenance of customer in CRM system; be familiar with the applications and associated processes, and actively use the system. Identify and resolve potential issues
• Sales data analysis & processing; Processing sales figures, sales statistics, sales reports
• Handle customers’ phone/Email inquires and forward to RSM based on region split
• Handle initial customer complaint communications for non-technical issues
• Assistant to seminar/forum/exhibition, especially the big seminars/meetings in big customer side
• Limited customer visits to improve non-technical cooperation. Eg: forecast, logistic, payment and order processing issue
• Support sales managers on big customers business activities tracking
• Support sales managers on coordinating with customer for loan/return equipment
• Important business visit or trip plan for sales team
• Sales Process optimization and standardization
• Organize and coordinate for East Asia sales meeting and other important sales meetings; make meeting minutes
• Support sales managers for travel reimbursement
• Close contact with German headquarter

Your Skills:

• Bachler or college degree in administration, international trade, or related field
• At least 3 years of relevant office experience (sales assistant experience preferred)
• Good English skill for office work
• Strong proficiency in Microsoft Office, solid EXCEL skills
• Experience with CRM system is preferred
• Strong communication skills
• stable, highly motivated, well organized, detail oriented, highly-committed, friendly

Your Benefits:

• Opportunity to work at an innovative and fast-growing international company

• Flexible working hours with home office options

• Fringe benefits (e.g. performance-oriented bonus, transportation allowance, employee assistance program)

• Up to 20 days annual leave depending on your years of service

• Comprehensive training opportunities

• Family owned company with a welcoming and supportive atmosphere