Job Description

Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments.

At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future.

We are committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Key Responsibilities:

• Sales Support: Provide technical support during the sales process, including responding to requests for proposals (RFPs) and providing product demonstrations.

• Provide Technical Support: Assists sales teams by troubleshooting application issues and ensuring optimal performance during sales engagements.

• Conduct Product Demonstrations: Provide product and application training and demonstrations functionalities to potential clients to showcase product capabilities to customers and support the sales process.

• Collaborate with Cross functional Teams: Capture client feedback and market needs, translating them into actionable input for future product enhancements and portfolio development informing Sales, Marketing, and Product Development of customer needs.

• Maintain Technical Documentation: Creates and updates comprehensive documentation and user guides to support sales and engineering activities.

Key Skills:

• Technical Expertise: Primary source for customer facing technical support needs, proficient in deploying and managing technical documentation and product information.

• Customer Relationship Management: Skilled in building and maintaining strong relationships with customers to understand and address their technical needs.

• Problem Analysis: Capable of diagnosing and resolving technical issues using logical and methodical approaches.

• Effective Communication: Adept at conveying complex technical information to both technical and nontechnical stakeholders in clear and understandable terms.

• Process Optimization: Experienced in identifying and implementing improvements to information workflows to enhance efficiency.

• Team Collaboration: Able to lead a cross functional team, both internal and external, to ensure all aspects of customer and technical needs are addressed.

• Project Coordination: Proficient in managing multiple projects simultaneously, ensuring timely delivery and adherence to specifications.

• Data Analysis: Skilled in analyzing data, including customer feedback and information, to inform application enhancements and drive informed business decisions.

• Technical Documentation: Competent in creating and maintaining detailed documentation for application configurations and processes.

• Adaptability: Thrives in dynamic and fast paced environments, adjusting to evolving application requirements and business priorities.

Experience 8-10 Years in similar industry

Qualification - BE/B Tech