Job Description

Main Responsibilities

• Manage cash register operations, including opening, closing, and reconciliation
• Review and comment on relevant reports using internal tools
• Complete after-sales service files through desktop applications
• Prepare products for repair shipments and follow up with customers accordingly
• Handle customer service tasks, including order sourcing, validation, and customer notifications
• Process remote sales payments and ensure customer follow-up
• Order, track, and distribute staff uniforms

Profile

• Minimum of 5 years of experience in sales and customer service required
• Strong attention to detail
• Excellent communication skills in Dutch and English required; French is a plus
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in computer applications and digital tools

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.