Job Description

The Opportunity
This role encompasses all administration activities of the day-to-day running of the boutique; focusing on administration duties, after sales, organisation of back-office, cashing & banking procedures for the boutique.

Supports the back of house administration functions to ensure the sales team are able to operate at optimal efficiency.

Customer service and Sales Support

• Answering the phone, taking customer requests and directing calls, respond to customer service requests via phone and e-mail
• Daily management of the store email account, directing information where required within the organisation
• Management and follow-up of customer requests whilst performing daily review of customer requests to be processed.
• Follow up of client request with stock team.
• Contact and inform the clients of the outcome of the search and the subsequent reception of the product in store.
• Perform daily checks of the Aftersales items and in Store Collection in the boutique.
• Maintain customer request lists from data provided by sales team, and cross check fulfilment via delivery processing with stock team
• Support the Back of House team to ensure accurate labeling, neat arrangement and tidiness of the Back of House and cashier areas.

SAV/After Sales Service

• Responsible for the management of Aftersales organisation, record keeping and aftersales stock management in the boutique.
• Manage client repair cases and enquiries by providing correct information and timely follow up with clients, ensuring a smooth operation of after sales service
• Review completed forms and SAV operations records in HermesCare
• Liaise and coordinate with related departments on any SAV related issues
• Review and update related information for easy reference

Store Administration

• Till opening and closing responsibilities, ensuring accurate cash float and balances at end of day.
  Assist in the management of staff uniforms (allocations, fittings, order, remittance, alterations and spare uniforms)
• Order office stationery, corporate stationery, and items need in the boutique
• Ordering banking books & cash bags and other relevant stationary
• Ensure all First Aid boxes are replenished and audited twice a year

Team Administration

• Internal communication: disseminate emails to all relevant staff instore, designate all calls to the relevant sales associate to ensure all queries are addressed in a timely manner

Management of Reservations and Available Orders

• Perform regular checks of reservations & available orders, by reviewing the corresponding recap in the system, and by checking the Customer collection areas.
• Monitor reservations and expired reservations, informing the sales associates in charge of the corresponding reservations.

Reporting

• Completing maintenance logs for Operations department
• Collating reports for incidents and operations
• Ensure audit compliance is respected in all aspects of the role
• Generate and prepare reports for banking and discrepancies, credit notes and deposits, CRM and any ad hoc reporting as required

About You

• The chosen candidate will be an employee who is highly efficient and organised by nature and possesses acute attention to detail.
• The candidate will have excellent interpersonal skills dealing with internal and external parties including clients.
• The candidate will be technologically savvy, possessing a strong background in Excel and able to adapt effectively to the use of a variety of retail systems.
• The candidate will be a team player who can work autonomously and demonstrate effective time management.
• The candidate will already be a high performer in his/her boutique and is responsible, reliable, self-motivated and able to take initiative.

Application

In your cover letter, please answer the following questions:

• What is your motivation to apply for Hermès?
• What do you know about Hermès?
• If you were an Hermès piece, what would you be and why?

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.