Job Description

Benefits:

• Free uniforms
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

About the Role:

Goldfish Swim School MFO is looking for an energetic and passionate Sales and Service Manager to join our team in Brighton, MI! In this role, you'll lead the charge in delivering an exceptional member experience while driving enrollment growth and building a world-class customer service culture. If you love people, thrive in a fast-paced environment, and are ready to make a splash, we want to hear from you!

Responsibilities:

• Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students
• Oversee front desk operations and ensure a seamless, welcoming experience for all members and guests
• Train, coach, and develop customer service staff to meet and exceed performance standards
• Manage member retention efforts including follow-ups, resolving concerns, and building lasting relationships
• Monitor and report on sales metrics, enrollment trends, and service KPIs
• Coordinate with school leadership to implement promotions, events, and community outreach initiatives
• Handle member inquiries, complaints, and escalations with professionalism and care
• Manage social media accounts

Requirements:

• 2+ years of experience in sales, customer service management, or a related leadership role
• Proven track record of meeting or exceeding sales goals and driving revenue growth
• Strong leadership skills with experience supervising and motivating a team
• Excellent communication and interpersonal skills with a customer-first mindset
• Proficiency with CRM software, scheduling systems, or point-of-sale platforms
• Ability to work flexible hours including evenings and weekends as needed
• Passion for child development, swim education, or family-oriented services is a plus

About Us:

Goldfish Swim School MFO is part of the nationally recognized Goldfish Swim School franchise, dedicated to teaching children the life-saving skill of swimming in a fun, safe, and nurturing environment. Families love us for our expert instruction, warm water pools, and the confidence we build in every child. Our team members enjoy a positive, mission-driven workplace where their work truly makes a difference in the lives of kids and families every single day.

Compensation: $18.00 - $22.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.