Job Description

To lead and optimise the sales and service delivery model across a client portfolio by empowering team performance and driving the achievement of strategic objectives.

• Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions which are delivered by the team.
• Track, control and drive sales activities with the specific aim to achieve pre-determined team sales targets.
• Proactively drive client conversions to main bank through salary deposits.
• Actively coach team members to effectively resolve queries and complaints that are escalated.
• Monitor and evaluate the team's adherence to relevant processes and compliance to legislative and audit requirements.
• Ensure corrective actions are implemented immediately.
• Track, control and implement changes to sales and service processes in order to improve efficiencies in delivery to clients.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Actively coach team through providing advice about learning, solutions, products and processes with the aim to improve business performance.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve team performance, innovation, achieve efficiencies and increase competencies.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

27/05/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.