Job Description

Your Role
An opportunity has arisen for a Sales & Service Coordinator based in Chelmsford, Essex. The main purpose of this role is to work within the customer services team, answering incoming internal and external calls, to make outgoing calls to existing customers to process order’s accurately on in house system, to sell the ADM range of products whilst assisting with all general enquiries along with general admin duties.

Your Responsibilities

• Make outgoing calls – internal and external.
• Answer incoming calls – internal and external.
• Advertise the latest promotion and up sell ADM range.
• Ensure orders are processed accurately in accordance to the time frame.
• Keep all account details up to date for audit trail.
• Establish and build a good rapport with customers as well as office based and field sales colleagues.
• Handle and resolve issues, direct customers to the relevant department.
• Provide a high level of customer service at all times.
• Organise and prioritise daily workload.
• Enter complaints to the relevant system.

Your Profile

• Customer service experience.
• Call centre/order process experience.
• Telephone sales experience.
• Excellent verbal and written communication.
• I.T literate – Outlook, Word and Excel.
• Organisation and planning.
• Telesales skills.

City

Chelmsford

State

Essex

Location Country

United Kingdom

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.