Job Description

Help our Contact Centre Sales team perform at their best through practical coaching, capability development and a strong focus on our members.

As our Sales and Performance Coach, you’ll play an important role in building the capability and confidence of our Contact Centre Sales team.

Working closely with our sales leaders, Learning & Organisational Capability and other teams across HCF, you’ll identify development needs and turn them into practical coaching, training and learning experiences that make a difference.

From supporting new starter induction and facilitating masterclasses to delivering targeted coaching programs, you’ll use performance insights to understand where support is needed and help individuals and teams strengthen their skills and performance.

You’ll also support change across the Contact Centre, helping our people understand what’s changing, why it matters and how to successfully embed new ways of working.

Key to the role will be:

• Delivering individual and group coaching to improve capability, behaviours and performance
• Designing and facilitating workshops, masterclasses, refresher training and development programs
• Using sales performance data and insights to identify coaching opportunities and areas for improvement
• Partnering with Sales leaders to understand emerging learning and capability needs
• Supporting induction and capability development for new team members
• Keeping training content relevant and up to date as products, systems and processes change
• Supporting the implementation and embedment of change initiatives across Contact Centre Sales
• Building strong relationships with stakeholders across HCF to support product, quality, compliance and member-focused learning

About you

You’re an experienced coach or learning professional who knows how to bring out the best in people. You’re comfortable working in a performance-focused environment and can balance commercial outcomes with a genuine focus on people and members.

You’ll bring:

• At least two years’ experience in coaching, sales capability, learning and development or leadership development
• Strong coaching and facilitation skills, with experience supporting individuals and teams to improve performance
• The ability to interpret performance metrics and turn insights into practical coaching plans
• Strong communication and interpersonal skills, with the ability to build trust and rapport at all levels
• Experience designing and delivering development programs, workshops or training
• A good understanding of performance management, leadership and operational environments
• Confidence supporting people through change and embedding new ways of working
• Experience using learning, coaching or performance management systems
• The ability to work autonomously, manage competing priorities and take ownership of outcomes

Most importantly, you’ll be someone who enjoys seeing people grow and understands that strong sales performance comes from building capability, confidence and meaningful member relationships.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss or call 02 9290 0464.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.