Job Description

Job Overview
We are seeking an organized, service-driven Sales Coordinator to support our Sales and Events team by streamlining daily operations and maximizing business opportunities. In this role, you will serve as a key administrative and communication hub for the department, assisting with proposals, contracts, reports, VIP coordination, and guest inquiries. The ideal candidate is detail-oriented, proactive, and confident juggling multiple priorities while delivering a high level of professionalism and guest satisfaction.
Duties
• Greet guests and callers in a warm, professional manner and respond to inquiries regarding the hotel, amenities, and local attractions
• Serve as the primary lead catcher by qualifying, entering, and assigning sales opportunities to the appropriate Sales Manager
• Prepare and distribute sales-related documents including proposals, contracts, site visit alerts, and turnovers
• Assist with sales research, customer mailings, competitive analysis, and planning activities
• Maintain accurate sales, reservation, and account data across multiple platforms including Delphi, SynXis, CVENT, Sertifi, PartnerNet, and Amadeus
• Update and maintain collateral and information on sales channel partner portals
• Run and prepare weekly, monthly, quarterly, and annual sales reports, including pace, production, and productivity reports
• Coordinate with internal departments to support guest needs, VIP arrivals, special events, and group meetings
• Manage in-house meeting requests, prepare and distribute BEOs, and support group room coordination
• Facilitate VIP amenities in collaboration with the Group Rooms Coordinator
• Organize and support monthly sales meetings and departmental appreciation efforts
• Maintain office par levels and order supplies, promotional items, and collateral
• Handle guest concerns within scope of authority and escalate issues as needed
• Follow all safety policies and procedures and report any safety concerns or unusual incidents promptly
Requirements
• One to two years of customer service experience, preferably in a hotel or hospitality environment
• Strong communication and interpersonal skills with the ability to work with diverse guests and stakeholders
• Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning hotel software systems; Delphi experience preferred
• Ability to perform basic math calculations for reporting and administrative tasks
• Ability to remain calm, professional, and solution-oriented in a fast-paced or high-pressure environment
• Ability to work independently and collaboratively as part of a team
• Flexibility to work varying schedules, including weekends and holidays, based on business needs
• Commitment to maintaining a professional appearance and demeanor
Great to Have
• Previous hotel or hospitality sales support experience
• Familiarity with Agency360, STR, CoStar, or similar reporting tools
• Experience supporting budgeting, productivity reporting, or large-scale sales meetings