At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:
At least 18 years old
Graduate of Senior High School or High School (Old Curriculum)
Willing and excited to work onsite in San Mateo, Rizal
Open to a shifting schedule, including graveyard shifts
Has a valid NBI Clearance( Applicants with NBI will be prioritized!)
We’re looking for team members who bring positive energy and top-notch skills:
Excellent English communication—spoken and written
Great with people and a natural problem-solver
Proficient in MS Office and web applications
Fast and accurate typing, sharp comprehension, and top multitasking abilities
Strong analytical and troubleshooting skills in a fast-paced support environment
Previous BPO experience is a plus—but not required!
Sell, cross-sell, and upsellthe best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.
Proactively reach outto potential leads via multiple channels such as phone, email, SMS, and social media.
Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.
Understand customer needsthrough effective questioning, active listening, and a personalized approach.
Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.
Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.
Address customer concernsand provide outstanding service to increase satisfaction and build long-term loyalty.
Implement strategies to retain customers and reduce churnby recognizing and responding to their individual situations.
Navigate internal computer systemsto track calls, gather information, and ensure accurate record-keeping of all interactions.
Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.
Uphold a high level of confidentiality, professionalism, and integrityin every interaction.
Earn up to Php 22,000–Php 29,000+ Quarterly Salary Increases!*
Hybrid/Work-from-Homeoptions (performance-based after probation)
HMO with 1 FREE dependent
10 Vacation Leaves + 10 Sick Leaves(convert unused SLs to cash!)
Life and Accident Insurancefrom Day 1
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity Leave+ Cash Assistance
15 Days Paid Paternity Leave
Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
SM City San Mateo, Gen. Luna Ave, San Mateo, Rizal 1850
Weekend/Holiday operations may vary. Stay updated via our social media!
Bring your Valid ID and Resume.
TARA NA SA Q!
*For Pooling
*Terms and conditions apply.
In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.
At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.
