Job Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The role provides vital support to Sales and Marking Team, assisting Conference & Events & Groups Executive, and the wider team to ensure the efficient execution of group processes and initiatives. This role manages the group enquiry lifecycle following the Groups standard operating procedures, maintaining accurate data across systems, and coordinates rate loading and distribution activities. Acting as a central point of communication between hotels, clients and internal stakeholders, the position delivers technical and administrative support and ensures timely responses. By streamlining processes and enabling operational efficiency.

What you will be doing?

Manage the full lifecycle of group enquiries, from initial request from managed and non-managed accounts through enquiry rate loading via CRM and distribution to hotels.

• Support in completing RFP process for group travel accounts, including data collection, rate setup, and tracking to meet requirements.

• Maintain accurate CRM data and prepare detailed reports on RFP progress, rate audits, and performance metrics for leadership review.

• Co-ordinate the team block requirements for key sporting partnerships along with any additional ad hoc group requirements.

• Manage shared inboxes for group enquiries, prioritising tasks and ensuring timely responses to internal and external stakeholders.
• Ensure that all Accor guidelines in terms of group reporting are followed and implemented.
• Organise and support client visits, site inspections, and familiarisation trips.
• Handle customer or agency enquiries related to group bookings promptly and escalate as needed.
• Contribute ideas to improve efficiency and client engagement within the sales function.

Qualifications

What we need from you

• 1–2 years’ experience in a sales support or coordination role, preferably in hospitality.
• Excellent organisational and time management skills with the ability to handle multiple priorities.
• Proficiency in CRM systems and Microsoft Office tools, especially Excel and PowerPoint.
• Clear and professional communication skills, both written and verbal.
• Strong attention to detail and accuracy in administrative tasks.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.