Job Description

Sales and Events Coordinator | Icicle Village Resort

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $26-$30 DOE
• Paid Time Off (Because Balance Matters)
• 401K Match (Free Money)
• Values Based Culture
• Benefits - Medical, Dental, Vision, Disability Coverage
• Company Contributed HSA/FSA Plan
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Third Party Perks (Movie Tickets, Attractions, Other)
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Ability to Climb the Ladder
• Online Learning Platform to Help You Grow!

THE BRASS TACKS

Sales & Events

• Manages all inbound RFPs and leads, assigns them to the appropriate sales contact, and maintains lead reporting.
• Prepares e-proposals, sales agreements, and other sales-related client documents.
• Conducts site inspections and client presentations.
• Obtains necessary information to ensure efficient event planning, including meeting setups, food and beverage specifications, AV requirements, etc. Provides information to operating departments based on property guidelines.
• Acts as liaison between operations departments and the client.
• Prepares and distributes Event Orders, Resumes, Diagrams, and other related documents to property departments.
• Attends meetings to review event details with other property departments.
• Monitors client satisfaction throughout planning and execution of events and achieves client sentiment goals.
• Complies with accounting standards (deposits, direct billing, and pre-payment) and confirms accurate revenue posting and client billing.
• Maintains accurate and timely records of activities and client contact information within the Sales & Events database.
• Establishes and maintains positive, professional relationships with clients.

Group Rooms

• Responsible for all group and contracted business-related guestroom reservations; input of rooming lists into Property Management System, changes to existing reservations, and creation/management of group booking links.
• Maintains proper communication with group clients as it relates to group guestroom reservations, deposits and invoices.
• Responsible for group Posting Master accounts; ensures routing and all postings are correct.
• Sends deposit requests and final payment requests per contract payment schedule, as needed.
• Provides customers/group contacts with accurate and timely invoices, statements and payment schedules.
• Verifies that all necessary documents and payments are on file prior to group arrival; notifies appropriate sales/events manager of any issues or missing items.
• Maintains proper communication with accounting and sales/events team to ensure an efficient collection process.
• Responsible for reporting and communication related to group cutoff dates, deposits due and open balances.

General

• Performs administrative functions, reading/routing incoming mail, drafting routine correspondence; designs and maintains organization systems.
• Answers all sales related telephone calls, takes clear/concise messages, provides information, and/or directs calls to the appropriate team member.
• Processes sales department invoices and expenses: maintains digital files, hands off to accounting, organizes and tracks as needed.
• Maintains confidentiality of all guest information and property data.
• Develops and maintains favorable working relationships and open communication with all departments.
• Develops a full working knowledge of all applicable standards, policies and procedures.
• Maximizes efficiencies for time management and productivity.
• Achieves assigned goals and objectives.
• Responsible for assisting managers during execution of events.
• Assists with special projects and ad hoc assignments as needed.

May require additional job functions based on business needs, property needs, or other general requests from leadership.

THE NITTY GRITTY

• Minimum of 1 year of hospitality experience in sales, events, or group reservations preferred.
• Possesses knowledge of sales and/or event management with strong interpersonal skills.
• Strong written and verbal communication skills, including:
• The ability to write, proofread and edit reports, business correspondence, and sales contracts.
• Effectively present information and respond to questions from team members, managers, clients, guests and general inquiries.
• Ability to carry out instructions provided in written and oral format.
• Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, percentages, and decimals, and to compute rate, ratio, discounts, commissions, and proportions. Ability to draw and interpret bar graphs.
• Strong computer literacy in Microsoft Office, especially Outlook, Word, Excel and PowerPoint.
• Experience with property management systems preferred; knowledge of hospitality sales platforms a plus.
• Detail oriented with strong multi-tasking and organizational skills.
• Strong personal skills, including time management, planning and organizing, and delivery of results.
• Ability to think creatively and develop innovative solutions or approaches.
• Ability to solve problems and make decisions in routine situations.
• Positive can-do attitude and the ability to adapt to a variety of situations.

THE FINE PRINT

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Inclusion | Enthusiasm | Accountability | Respect | Creativity | Honesty

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

Where you’ll work:

Tucked away in the charming Bavarian town of Leavenworth sits the enchanting Icicle Village Resort. Minutes away from the picturesque and bustling Front Street, this resort offers 160 guest accommodations including hotel rooms, suites, and condominiums. With the majestic Cascade mountain range as your backdrop, this property includes over 9,200 square feet of event space, including an outdoor tented garden. Guests can also enjoy onsite dining at JJ Hills Fresh Grill, serving dinner seven days a week.

Whether it is summer, winter, or any season in between, Icicle Village Resort provides guests with an abundance of amenities including wine tasting, mini golf, basketball, disc golf, indoor game room, and more.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.