Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

What you will have an opportunity to do:

The Events & Meetings Coordinator provides direct administrative and event support to the Sales & Events Team, with a primary focus on assisting the Sales and Conference Services Managers with the coordination of conferences, meetings, and special events at the David Rubenstein Forum.

The Coordinator supports the planning process by assisting with event details, client communications, and the preparation of proposals, contracts, banquet event orders, diagrams, turnovers, site tours, event schedules, and reports. This position also helps maintain accurate information within the sales and event management systems and supports the internal communication of event details to ensure the Sales and Conference Services Managers have the information and resources needed to successfully manage their programs.

The Coordinator works closely with other Forum departments to support the administrative needs of each program. This includes communicating with Accounting regarding deposits and payment information, maintaining accurate event records, and preparing and distributing reports and other documentation needed by Sales, Conference Services, Operations, Food & Beverage, Accounting, and other departments.

Success in this role requires strong organization, attention to detail, communication, and follow-through, along with the ability to manage multiple priorities in a fast-paced hospitality and events environment. The Events & Meetings Coordinator should be proactive, service-oriented, and collaborative, with a willingness to support the Sales & Events Team and overall Forum operation wherever needed.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school graduate or equivalent.
• Two years’ experience in the hospitality industry or in a professional, office environment.
• Computer literate with above average proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and OneNote.
• Basic knowledge of hotel systems such as Delphi.fdc, Zoom, Teams and Diagram platforms is suggested, but not required.
• Excellent oral and written communication skills.
• Detail oriented and ability to handle multiple tasks at once.
• Good organizational and follow through skills.
• Able to read and comprehend various reports.

ESSENTIAL JOB FUNCTIONS:

• Receive and respond to incoming telephone calls in accordance to property standards
• Respond to telephone and email lead inquiries and assign to appropriate Sales Manager based on market segment
• Perform venue site tours for all events in the absence of the Sales team
• Detail conferences and special events booked by events sales team
• Create labels and collateral and printed menus for events that require these items
• Work with clients to gather and coordinate all event details in support of managers
• Communicate all event details and disseminate event information internally
• Perform administrative skills such as typing, filing, copying, scanning, sorting mail, coordinating appointments and answer telephones
• Prepare written correspondence including letters, proposals, contracts, reports, schedule of events, banquet event orders, and e-mails using Microsoft Outlook and Delphi.fdc operating systems
• Preparation & distribution of weekly BEO & resume packets to applicable departments
• Maintain the various sales system file systems, both electronic and paper, including account files, program evaluation, databases, master binders for turnovers and resumes
• Assist front desk team with phones, greeting and directing guests when needed
• Assist with event teams on quick sets or teardowns
• Anticipate and deliver exceptional service consistently
• Participate in daily and weekly operational meetings as needed
• Must possess excellent knowledge of the venues (Rubenstein Forum & Quadrangle Club) and all departments internally
• Must possess ability to coordinate with multiple tasks
• Must have flexibility with scheduled hours in order to be present for on-site events and coverage.
• Protect and keep guest/patron information confidential
• All other responsibilities assigned by Leadership Team.

Be the Difference:

• Understand all aspects of Benchmark’s Be the Difference culture
• Set the example at all times
• Lead and inspire all employees to Be the Difference
• Hold each team accountable for delivering the experience

• Detail reports for weekly distribution of group activities to communicate daily business to all operators and owners
• Manage BEO Binder and attend BEO meeting when applicable
  

University Client Relations:

• Professionally represent the properties in community and industry organizations and events
• Develop and maintain collaborative partnerships with similar university venues and local hotels

What are we looking for?

Compensation:

$23

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$23

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.