Job Description

Tharp Custom Cabinetry is family owned and has been in business for over 50 years. We are the largest custom cabinet manufacturer in Colorado, and we create dream spaces through superior customer experiences. Tharp focuses on employees, customers, processes, and continuous improvement, to provide the best quality and lead time to our customers.

The Design + Sales position actively pre-qualifies, pursues, engages and closes Cabinet and related products and service sales for contractors, design partners, and retail customers. The position is responsible for fully identifying, qualifying, and selling to the contractor, design partner, and retail customer segments of the organization. These segments of the business are vital to the organization and require comprehensive pre-qualification effort inclusive of documented reporting of prospect prior to full sales support. These customer segments consist of a company defined customer profile/outline and is a specific customer base where sales focus is to be placed. The following is required and necessary for the execution of the Sales activity.

• Develop and close new business with contractors, design partners, and retail customers
• Detailed management and maintenance of customer list
• Outstanding interpersonal and communication skills
• Customer interface, management, and maintenance
• Sales Material development and presentation
• Concept and Final design and drawing development
• Budget/Price Estimate development
• File creation and management as it pertains to customer development and management.
• Other duties as may be assigned

Working relationships The job will consist of daily communication requirements with a wide variety of people, including but not limited to; Contractors/Builder executives, Design Professionals, Contractor/Builder Site personnel, Tharp personnel including upper managers, A/R and A/P, Manufacturing personnel, Project Management staff, Delivery staff, Installation Staff, and will require professionalism and business acumen.

Anticipated work schedule: Monday through Friday 8:00 am – 5:00 pm. There will be occasional Overtime as may be required to complete work requirements as well as occasional weekend customer appointments. Hours outside of this will be determined based up customer needs and requests and will be managed by the Design + Sales person.

Equipment Usual office equipment as supplied by the Company – phone, computer, etc. and will be used on a daily basis.

Physical Activities and Safety

20% standing, 20% walking, 60% sitting - Must strictly adhere to company safety policy, including, wearing safety equipment (glasses, hardhat, etc.) where and when required. Driving and travel in a vehicle is required. Reimbursements for personal vehicle mileage and customer entertainment and meals is available monthly.

Requirements

Knowledge, Skills, Abilities

• Proficient computer skills including MSOffice, Outlook, Excel, etc.
• Ability to learn and use proprietary Custom Software solutions
• Excellent customer service, organization, communication, and problem solving skills
• Display the ability to manage several activities at once and make decisions as circumstances change.
• Manage allocated resources such as the Design team, to confirm customer requests have been captured and in drawings and quote.
• Set and manage customer expectations relating to design, quote, product, and service expectations
• Be an advocate for continuous improvement, and tight process adherence to deliver quality
• Complete customer follow-up post project completion to obtain reviews and confirm customer satisfaction
• Must work well in a team environment and have the ability to work with others.
• Ability to read and interpret Construction documents including Plans, specifications and contracts.
• Participation with a Tharp Project Manager for product and customer development and relationships.
• Create and maintain customer lists including management of customer status and yearly cNPS
• Create and present company sales presentations
• Complete customer design meetings in any Tharp showroom location
• Capture customer needs and develop solutions through asking questions and listening.
• Communicate market trends and make recommendations on possible product implementation.
• Ability to develop conceptual drawings and design.
• Capable of multi-tasking to deadlines and completion to meet customer needs and timelines
• Ability to successfully maintain relationships intellectually as well as technologically.
• Experience in cabinet manufacturing, engineering and production.

Education or Formal Training:

High School diploma required, bachelor’s degree strongly preferred or work experience that is specifically applicable

Experience:

Previous sales, lead generation, lead development, and customer service experience with a proven track record showing success in closing sales and excellent customer communication and service skills are required

Licenses Needed Colorado Driver’s license and a driving record that meets Tharp’s Requirements

Core Values:

Ownership

Service

Integrity

Teamwork

Execute

We offer consistent hours with competitive wages and benefit packages including medical and dental plans, paid holidays, and paid time off.

Tharp Custom Cabinetry is a drug-free workplace. Passing a drug screen and background check is required for employment.

Tharp Custom Cabinetry provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information.