Aurora Expeditions is an award-winning, Australian-owned expedition company pioneering experiential travel for 35 years. A pioneer in Polar Expeditions, Aurora is deeply committed to environmentally respectful travel, and we take real actions for the care of the planet.
Founded on the guiding principles of adventure and endless exploration, the small ship experience is intimate and friendly. Aurora Expeditions takes travelers on perspective-altering experiences to some of the planet’s most remote and incredible places.
Aurora’s three purpose-built ships, Greg Mortimer, Sylvia Earle, and our brand-new small expedition ship Douglas Mawson are designed for global discovery and cultural immersion.
About you
You have a love for travel, the great outdoors, and a keen sense of adventure. You are positive and proactive and want to work for a purpose-driven business. Ideally you will live on the West Coast of North America or Canada.
About the role
We are looking for an experienced and skilled person who will thrive on building rapport and selling great adventures to our customers. If you are passionate about sustainability and you are someone who can bring their exceptional sales techniques to the role, be one of our customer service champions ensuring our expeditioners have the trip of a lifetime, then this could be the role for you.
The role of Sales and Customer Service Consultant is responsible for handling inbound sales inquiries via phone calls and emails from both travel agents and consumers, understanding their requirements, providing tailored recommendations, and successfully concluding sales transactions, all while fostering long-term relationships. Excellent relationship building and customer service skills, strong communication, and the ability to thrive working in a fast-paced environment will help you to be a success in the role.
These are some qualities that you will possess
What’s on offer:
From the start, Aurora Expeditions was destined to be different. Co-founders Greg and Margaret Mortimer had a passion for adventure, exploring wild places and sharing the experience with friends and in 1991, Aurora Expeditions, named in honour of Sir Douglas Mawson’s ship, was born.
Their aim was simple – to take small groups of travellers on voyages of discovery to inspiring regions, thereby creating lifelong ambassadors for the preservation and protection of these sacred places. More than three decades later, that pioneering spirit burns just as brightly, as does our preference for small-group, personal expeditions.
Less people means more solitude and greater flexibility if tides, currents, ice or weather dictate a schedule change. And because we have fewer people to ferry ashore, we often make more landings.
We make the most of our size advantage to create intimate expeditions varying in length from 8 to 30 days. Simply choose the region you’d like to explore, the amount of time you’ve got and what activities you enjoy. Focus on one destination or combine back-to-back trips for the ‘Ultimate Adventure’.
You’ll be accompanied by an Expedition Team that we believe are the world’s best. Remote area specialists, their onboard lectures entertain and expand your knowledge.
We are proud to be a Certified B Corporation™️, with an ongoing commitment to protect the world’s wild places and become the global leader in sustainable expedition travel.
Whether you’re joining us for the first time or returning for another thrilling adventure, our original goals remain unchanged. Explore wild places that stir the soul, create ambassadors for the planet, offer personal attention on unforgettable expeditions and welcome new friends into the Aurora Expeditions’ family.
