We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.
Assist and support walk-in clients and intermediaries by:
Updating and amending client records
Responding to product-related queries and providing relevant information
Promoting and explaining new products
Preparing and issuing quotations, and completing sales paperwork when applicable
Process and administer a range of customer policy actions including:
Surrenders, maturities, and death benefit payments
Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies
Respond to customer enquiries via phone and email, ensuring timely and accurate support
Handle and resolve client complaints in line with internal protocols, escalating when necessary
Update customer and policy records and issue related documentation
Where authorized, exercise discretion to offer redress in situations that may affect customer relationships
Strong proficiency in Microsoft Office applications
Excellent verbal and written communication skills
Strong negotiation and analytical skills
Ability to work both independently and collaboratively within a team
Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)
Maltese: Excellent
English: Excellent
Spanish: Considered an asset
Flexible working hours
On-site gym
Birthday leave
Health and life insurance
Canteen and transport allowance
Extended maternity and paternity leave
Special benefits for returning mothers
Children sick leave
Pension plan incentive (after 2 years)
Active ageing incentive
Study/exam leave
Sports and cultural leave
Sponsorship for further training
On-site canteen facility
If you're a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.
We look forward to hearing from you!
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.
All the Partners at Outreach Recruitment have in past, worked closely with several potential clients and have identified a strong need in the quality of PEOPLE in most local industries. We have partnered up with experts in various parts of the world in order to filter well quality PEOPLE that can become part of the Maltese community and workforce.
Outreach Recruitment – The PEOPLE Company has been founded by 4 partners on the specific core values after
several years working apart in various industries on the island of Malta and Internationally.
We commonly share values of INTEGRITY, RESPECT, INTEGRATION & FAIRNESS and we consider them as the pillars of
our PEOPLE Company.
We genuinely and strongly believe that we can be the connection between talented PEOPLE and local business for both to grow in a country that is developing at a very fast rate.
