Joseph Ash Galvanizing – Telford
Salary: £27,000 per annum + Company Bonus
Hours: Monday to Friday, 8:30am – 4:30pm (30-minute lunch break)
About Joseph Ash Galvanizing
Joseph Ash Galvanizing operates nine galvanizing plants across the UK and is part of Hill & Smith PLC, a leading international group of companies specialising in engineering, infrastructure, and industrial solutions.
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Our Telford facility works with some of the UK's largest steel fabrication businesses, processing a diverse range of products and projects including:
Infrastructure assemblies
Waste management equipment
Transport and highway products
Agricultural products
Structural steelwork
Our customer base consists primarily of large contract customers, alongside a broad range of smaller businesses that utilise our collection and delivery services. Joseph Ash has built an outstanding reputation for quality, customer service, reliability, and technical expertise, making us one of the leading galvanizing providers in the industry.
The Opportunity
We are seeking a motivated and organised Sales & Customer Administrator to join our Telford team. This is an excellent opportunity for someone with strong administrative and customer service skills who is looking to develop a long-term career within a successful and growing business.
Working within our Sales Office, you will support the Commercial Manager and Field Sales Account Manager, helping to maintain excellent customer relationships and deliver outstanding service.
Comprehensive in-house training on our products, processes, and systems will be provided, with additional external training opportunities available to support your professional development and future career progression.
Benefits
Competitive salary of £27,000
Up to 9% company bonus scheme based on business performance
33 days annual leave (including statutory holidays)
Auto-enrolment pension scheme
Employee Sharesave Scheme
Ongoing training and development opportunities
Career progression within a successful national business and wider PLC group
Key Responsibilities
Provide general sales and administrative support to the commercial team
Prepare and issue customer quotations accurately and efficiently
Proactively follow up quotations and sales opportunities
Conduct telephone sales activities with existing and prospective customers
Build, maintain, and develop strong customer relationships
Handle customer enquiries and resolve issues promptly and professionally
Maintain accurate customer records, call logs, and activity notes within the CRM system
Schedule and manage follow-up activities and customer communications
Liaise with the Transport Scheduler regarding collections and deliveries
Work closely with operational teams and colleagues across other Joseph Ash divisions
Support the achievement of sales and service targets
Deliver consistently high levels of customer care and service
Essential Skills, Experience & Attributes
Strong administrative and organisational skills
Excellent customer service focus
Confident, enthusiastic, and professional manner
Strong interpersonal and communication skills
Excellent written and verbal communication abilities
Ability to build positive relationships with customers and colleagues
Good team player with a collaborative approach
Strong attention to detail and accuracy
Ability to prioritise workload and manage multiple tasks effectively
Comfortable working under pressure and meeting deadlines
Proactive, adaptable, and able to use initiative
Good computer literacy and keyboard skills
Strong numerical skills, including an understanding of measurements, dimensions, and calculations
Willingness to learn, develop, and progress within the business
Desirable Skills & Experience
Previous experience in a sales administration, internal sales, customer service, or account support role
Experience working within an engineering, manufacturing, or industrial environment
Knowledge of the steel industry or related sectors
Experience using CRM systems
Why Join Joseph Ash?
This role offers the opportunity to become part of a respected and well-established business with a strong reputation in the market. You'll receive comprehensive training, ongoing support, and the chance to build a rewarding career within both Joseph Ash Galvanizing and the wider Hill & Smith PLC group.
Joseph Ash Limited is an Equal Opportunities employer.
We are a UK leader of steel finishing services including hot dip galvanizing, spin galvanizing, shot blasting and powder coating. With nine plants in the UK we serve all types of customers from large construction companies and fabricators, to fencing and agricultural specifiers, government departments and even metal sculpture artists.
Whether your project is large or small we will thrive on the challenge of delivering exactly what you need.
With a heritage dating back to 1857, we're proud to galvanize and protect the UK's steel.
