Job Description

We are looking for our next great team member to join us as a Sales and Catering Administrator in our Sales & Marketing department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work!

Marriott Syracuse Downtown seeks Sales and Catering Administrator for providing administrative and operational support to the Sales & Catering Department, Executive Committee, and other hotel departments as needed.

Here is what you will be doing each day as a Sales and Catering Administrator:

• • Provide administrative support to the Sales & Catering team and Executive Committee.
  • Manage department phone calls, inquiries, and correspondence in a professional and timely manner.
  • Maintain and distribute weekly reports, change logs, and departmental communications.
  • Assist with account lead delegation and sales inquiry management.
  • Coordinate and manage Marriott Rewarding Events and Ebonus processing.
  • Prepare and distribute IMPACT and Orientation Banquet Event Orders (BEOs).
  • Manage and distribute In-House BEOs to operational departments.
  • Update and maintain catering and event inventory records.
  • Coordinate breakfast and drink voucher preparation and distribution.
  • Input guest amenities and special requests into hotel systems.
  • Order and maintain office supplies for the department.
  • Produce and process gift certificates, including input into the “Just Report It” system.
  • Prepare and send wedding anniversary letters and other guest correspondence.
  • Create and manage purchase orders and process invoices through Birch Street.
  • Conduct CI audits and prepare departmental reports as required.
  • Maintain accurate records and assist with compliance and reporting processes.
  • Assist other hotel departments with administrative support as needed.
  • Maintain confidentiality of guest, client, and hotel information.
  • Perform additional duties and special projects as assigned.
  • Assist in off site/on site Sales presentations, in state Trade Shows & Ownership meetings.

Does this sound like you?

A successful Sales and Catering Administrator plays a key role in ensuring efficient communication, event coordination, reporting accuracy, and exceptional guest service while supporting hotel sales and catering operations. Previous administrative, hotel, sales, or catering experience preferred. Strong organizational and multitasking skills.
Excellent written and verbal communication skills. Proficiency in Microsoft Office and hotel sales/catering systems preferred. Ability to work independently and collaboratively in a fast-paced environment. Strong attention to detail and customer service orientation.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.