Job Description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

Requirements

In this position, you will play a key role in supporting and scaling our sales and business operations functions across the company. This is a highly hands-on role focused on operational execution, CRM ownership, reporting and analysis, process documentation, and workflow improvement. You will work closely with Sales Leadership, Finance, and cross-functional teams to improve operational visibility, support decision-making, and help drive process maturity as the company scales. You will thrive in this role if you enjoy solving operational problems, improving workflows, and bringing structure and clarity to fast-moving environments.

What you will be doing

• Sales Operations & Reporting Own and manage day-to-day sales operations activities, including pipeline tracking, reporting, target tracking, quarterly business reviews (QBRs), commission calculations, and operational support for sales leadership.

• CRM Ownership & Process Management Maintain and improve Customer Relationship Management (CRM) workflows, data quality, reporting structures, automations, and pipeline governance across the sales organisation.

• Data Analysis & Business Insights Investigate and analyse operational and commercial data across multiple systems to identify trends, inconsistencies, business gaps, and opportunities for improvement.

• Operational Improvement & Workflow Optimisation Document workflows and Standard Operating Procedures (SOPs), identify operational inefficiencies, and proactively improve processes to support scalability and productivity across teams.

• Cross-Functional Collaboration Work closely with Sales, Finance, Leadership, and other internal stakeholders to support reporting requests, operational initiatives, and process alignment across departments.

• Project & Initiative Ownership Take ownership of smaller operational improvement initiatives and workflow optimisation projects, helping teams simplify manual processes and improve operational efficiency.

• Leadership Support Support senior leadership with timely operational insights, reporting analysis, and ad hoc business investigations in a fast-paced environment.

• Continuous Improvement Mindset Challenge existing ways of working, ask thoughtful questions about operational inefficiencies, and contribute ideas that improve visibility, structure, and execution across the organisation.

We’d love to hear from you if you have

• Sales Operations & Business Operations Experience Experience in Sales Operations, Business Operations, Revenue Operations, or similar operational roles within a SaaS, technology, or fast-growing company environment.

• CRM & Workflow Management Hands-on experience managing CRM platforms such as HubSpot, Salesforce, or similar systems, including pipeline management, workflow maintenance, reporting, and process improvement.

• Operational Execution & Ownership Strong execution mindset with the ability to independently manage operational responsibilities, prioritise work, and drive follow-through in dynamic environments.

• Reporting & Data Analysis Strong analytical and problem-solving skills, with practical experience working with operational, commercial, or financial data to investigate issues and generate actionable insights.

• Excel & Business Intelligence Tools Comfortable working with Excel, pivot tables, reporting tools, and business intelligence platforms such as PowerBI, Tableau, or similar tools.

• Process Documentation & SOPs Experience documenting workflows, maintaining operational SOPs, and improving operational consistency across teams.

• Process Improvement Mindset Ability to identify inefficiencies, challenge existing processes constructively, and contribute to workflow optimisation and operational maturity initiatives.

• Stakeholder Management Confidence working with senior stakeholders and leadership teams, including handling ad hoc operational requests and presenting findings clearly and professionally.

• Startup & Scale-Up Environment Experience operating in fast-paced startup or scale-up environments where adaptability, initiative, and cross-functional collaboration are important.

• AI & Productivity Tools Interest in using AI and productivity tools to improve operational efficiency, documentation, reporting, or workflow management is highly preferred.

• Professional Maturity & Confidentiality Ability to handle confidential operational, financial, and commercial information with professionalism and discretion.

• Location: This role is to be based in Singapore, working on a hybrid WFO / WFH basis

What would you get?

• Training and Development

• Discretionary Yearly Bonus & Salary Review

• Healthcare Coverage based on location

• 20 days Paid Annual Leave, plus other leave allowances

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.