Job Description
This curriculum development & training program operations role supports the day-to-day governance, administration, and continuous improvement of OEM/dealer learning and certification programs. This role partners with Sales, Service, Parts, Warranty, Customer Experience (CX), and Training teams to translate capability needs into structured curricula, maintain course/certification accuracy in learning systems, and deliver transparent reporting that supports compliance and network performance.
Primary stakeholders: Sales, Service, Parts, Warranty, CX, Dealer Operations, Training Delivery, Content Development, LMS administrators, reporting/analytics partners, and field teams.
Key Responsibilities:
- Administer dealership/OEM certification programs end-to-end (builds, maintenance, audits, rule groups, and compliance monitoring) across role-based learning paths.
- Own curriculum/course governance workflows, including course code creation, intake/approval standards, UCI form management, and change control to protect learning data integrity.
- Facilitate recurring governance meetings to align stakeholders on priorities, resourcing, scope, timing, and ownership for curriculum and certification updates.
- Perform quality control after rule changes and system updates (quarterly/annual/ad hoc), reconcile discrepancies, and document corrective actions.
- Develop executive-ready reporting and dashboards (weekly/quarterly/annual), including training-hours analysis, compliance status, and program performance insights.
- Coordinate training readiness activities (e.g., T3/launch alignment), ensuring content, communications, and delivery support are synchronized across teams.
- Manage program communications and distribution lists to ensure timely, consistent updates to impacted dealerships and internal audiences.
- Provide trainer operations support (IT/admin coordination, equipment/wardrobe provisioning, contact lists) and manage trainer fleet/logistics (vehicle orders, maintenance, insurance documentation, and claims).
Key Deliverables & Outputs:
- Quarterly and annual certification audits, reconciliation logs, and corrective-action documentation
- Executive-ready certification and curriculum presentations
- Training-hours analysis, capacity/utilization tracking, and trend insights
- Course tracker(s), change logs, and meeting action-item tracking
Qualifications
Basic Qualifications:
- Bachelor of Business Administration or another related field -OR- High School Diploma/GED and 10+ years' experience supporting automotive training, dealer enablement, certification operations, curriculum governance, or learning program administration
- Working knowledge of learning management systems (LMS) and related data structures (courses, curricula, certifications, rules/requirements).
- Strong project coordination skills: meeting facilitation, action tracking, stakeholder alignment, and deadline management.
- Excellent written communication for program updates and executive-ready summaries.
Preferred Qualifications:
- Experience working with OEM/dealership networks across Sales, Service, Parts, Warranty, and CX organizations.
- Comfort partnering with cross-functional technical teams (LMS admins/IT) to resolve data and system issues.
