Job Description

Ownership and key responsibilities

Owns the administrative sales-and-administration process for the assigned customer portfolio. Ensures customer orders are accurately registered in the ERP system, obtains confirmed fulfilment dates from Production Planning, and communicates confirmed information to customers. Maintains the agreed orderbook and customer shipping list, coordinates information across internal functions, and initiates internal escalation when a risk or discrepancy may affect order fulfilment. This is not an active-sales role.

Main Authorities and Missions

•Receiving customer orders; checking their completeness and entering them into the ERP system in line with the applicable procedure

•Cooperation with Production Planning to obtain a confirmed order-fulfilment date

•Issuing and sending order acknowledgements and confirmed fulfilment dates to customers

•Reviewing and confirming the orderbook with customers; clarifying discrepancies in quantities, dates and reference data

•Preparing, updating and managing the customer shipping list in line with the agreed communication process

•Providing customers with current status information based on approved internal data

•Maintaining the correspondence and history of arrangements for the assigned customer portfolio

•Internal escalation of risks, delays and inconsistencies affecting customer order fulfilment to the relevant process owner

•Cooperation with Planning, Supply Chain, Logistics, Finance and Quality to obtain and communicate reliable information

Requirements

•Higher education (technical, logistics, business or related profile preferred)

•Experience in customer service, order administration or sales administration

•Experience of working with an ERP system

•Knowledge of MS Office, especially Excel

•Communicative English

•Accuracy, organisation, reliability, accountability and timely execution

•Ability to work in a team and communicate clearly with customers and internal stakeholders

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.