Job Description

Our Dematic Logistics team has an immediate need for a Sales Analyst at our Monterrey location. The Sales Support Specialist works under the direction of the Service Sales Operations Manager. They will assist with handling requests and providing customer service guidance and support to the Customer Service Sales Team. Other responsibilities include dealing directly with internal and external customers, maintaining, and updating site documentation as required via Salesforce, processing order entry and renewals, monitoring service call/email activity, and following up with regional Account Managers and customers as needed.

We offer:

What We Offer

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Logistics and Supply Chain Careers at Dematic

Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Tasks and Qualifications:

Essential Role and Responsibilities

• Perform Order Entry processing and contract renewal documentation which includes: Review of documentation, uploading documentation, filling out documentation, auditing and reviewing peers' documentation and constant communication and follow-up to meet tight deadlines
• Coordinate and oversee various project and scheduling activities as backup (or primary) support
• Provides support to Account Managers, Aftermarket Account Managers, and customers during the sales process.
• Assists in maintaining a detailed contact list, customer installations, and logging/tracking potential sales opportunities.
• Supports account relationships with the designated Account Manager(s).

What We Are Looking For

• Strong interpersonal skills in dealing with internal and external customers
• Strong organizational and communication skills
• Experience with MS Office, Salesforce, and SAP
• Ability to work in a high-pressure, high-stress, and dynamic environment
• Positive attitude towards customers and co-workers
• Prioritization skills are a must
• Ability to identify problems as they occur and take appropriate steps to solve them

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