Job Description

About our client

Established in 1950, our client is the pioneer of premium all-inclusive holidays. They have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a luxury all-inclusive cruise offering. Our client offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Their success comes from the strong commitment to exceed customers’ expectations and deliver an unforgettable experience.

About client's Business Unit

Our client's management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.

As a Travel Experience Designer, you will be responsible for:

• Assisting agents to make their own bookings on the Travel Agent website, as well as book.
• Contributing with your expertise to achieve sales objectives and customer satisfaction.

Main missions:

1)  Be a key player in customer consideration

• Welcome your client with a premium posture
• Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process
• Ensure the follow-up and the satisfaction of Clients

2)  Create a customized travel experience

• Collect / understand expectations and motivations of Clients
• Make recommendations to create a tailor-made trip
• Enhance destinations, products and the overall guest experience

3)  Develop business activity

• Develop your turnover by recruiting and retaining Clients as well as selling additional services
• Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
• Update and follow the commercial data (customer file, data catching, complaint tracking)

Requirements

• Good knowledge of travel and the tourism industry

• Dutch mandatory, French is a plus
• Excellent customer service skills
• Passionate about travel
• Team player
• Customer oriented, argumentative skills, oral and written communication skills

Why you should join them

Our client has 5 values: kindness, multiculturalism, responsibility, freedom and pioneering spirit. Like G.O.'s and G.E.'s around the world, our client also shares a distinctive company spirit: being professional and festive, a unique state of mind and a lifestyle that unites all their team members.
The company spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply!

Job Type: Permanent, 38h/week including some Saturdays

Location: Antwerp, Belgium