Job Description
About our client:
Our client is an international Digital Marketing and Development Powerhouse with extensive experience in driving targeted leads, website optimisation, digital optimisation and development of next generation technology. Our clients global team is the sum of creative-intellectual geniuses, consumer-mind-readers, technological wizards, design fundis and sales rockstars.
ROLE PURPOSE:
- Experience in prospecting and qualifying lead experience
- Experience in sales development roles
- Strong work ethic, motivation, and desire to continually learn and grow
- Willingness to jump into a rapidly scaling start-up environment
- Experience building and driving effective pipeline generation
- Comfortable and willing to be a hands-on contributor
- Thrives in a competitive team environment
- Intuition and capacity to learn quickly and hit the ground running
- Outstanding communication, organizational, and time management skills
- Able to assess performance both qualitatively and analytically
KEY ACCOUNTABILITIES AND RESPONSIBILTIES OF ROLE:
- Prospect, qualify, and close sales
- Enthusiastically make outbound calls when necessary and represent the company in a highly professional manner
- Successfully and accurately answer prospect questions and provide appropriate additional information to the sales team to start a sales cycle
- Capture accurate and legible documentation on all call activity in CRM
- Achieve and exceed defined productivity and performance goals
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Attention to detail
KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED:
- 1-2 years of experience in communications, marketing, sales, account management, or customer success in a call centre
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Basic: R8 000 – Uncapped Commission Structure with Incentives and Performance Bonus
Shifted environment (3:30pm - 12:00pm midnight)
Companies provides transport home after every shift - you just need to organize your own transport to get to the start of your shift only.
