Job Description

Would you also like to work for a global leading luggage company? Do you have the commercial talent and drive we are looking for? Are you a flexible team player for whom working on weekends is not a problem with a great passion for our brand and products? Then let us start a new trip together!

WE’RE HIRING!

The Sales Advisor will act as the leading force on the sales floor. They will learn how to manage the operations of the store and run the store independently during non-peak times. They will develop new customer relationships and interact with existing customers to increase sales. They will also attain quarterly sales and SPH goals and build strong partnerships with co-workers and store management.

The job of the sales advisor includes, but is not limited to, these following important tasks:

SALES

• Assist store management with training all associates on the brand.
• Meet or exceeds SPH goal.
• Convey the importance of the Customer Experience.
• Contribute to the attainment sales goals.
• Enforce excellent customer service through emphasis on client books, note cards, customer approach and relationship development.
• Maintain an outstanding level of productivity.

COMMUNICATION

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to Store Manager.
• Actively participate in staff meetings for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc. and to encourage an exchange of information and ideas.
• Report merchandise status, fast sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis.
• Diffuse customer service concerns and defer escalated issues to store or assistant store manager.

MERCHANDISING

• Participate in the merchandising of the store in order to acquire the skills necessary to work independently.
• Merchandise store as directed by visual guidelines.
• Implement correct usage of interior signage.
• Ensure that all stock is well maintained and in good condition.

HUMAN RESOURCES

• Assist in the orientation and training of new associates.
• Assist management with coordinating the daily activities of sales associates.
• Support company philosophies and the management staff.
• Present a professional appearance in accordance with established dress code.
• Maintain a high level of attendance and punctuality.
• Dutiful in maintaining meals and break schedules.

OPERATIONS

• Open and close the store in the absence of the manager and assistant manager.
• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money intake balance daily.
• Ensure name capture is attempted at every transaction.
• Ensure price changes are ticketed accurately and in a timely fashion.
• Notify manager of damages and partner with manager for proper return to the warehouse.
• Process and voucher shipments within 24 hours.
• Maintain proper housekeeping standards.
• Maintain a secure and hazard free environment.

CUSTOMER SERVICE

• Coordinate and seek assistance from the Store Manager and Assistant Manager in closing a sale or suggesting a special order, if necessary.
• Explain the brand’s after sales service philosophy.
• Build and maintain a current and organized clientele book.
• Promptly and efficiently process all basic sales transactions through the register.
• Send thank you cards.
• Notify customers of upcoming events.
• Maintain an awareness of the competitive environment.

LOSS PREVENTION

• Maintain inventory on the selling floor by replacing sold merchandise with merchandise from the stockroom.
• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours.
• Promptly report shoplifters or in house theft.
• Control shrinkage through loss prevention awareness.
• Assist in the organization and implementation of inventory on seasonal or as needed basis.

WE’RE LOOKING FOR AND YOU ARE…

We expect a sales advisor to:

• Be flexible and be able to work weekends.
• Communicate in a clear, concise and understandable way and to listen to others.
• Be very client oriented.
• Communicate fluently in both Dutch and English.
• Be a flexible, enthusiastic, and smooth team player.
• Be informed on new market trends, client wishes and the competition.
• Act as an ambassador of the company, who lives by the values and shows passion for the brand.

WE’RE OFFERING

We are offering you:

• The opportunity to work for a premium brand that is part of a global leader in luggage and travel accessories.
• A competitive salary.
• A generous bonus program.
• A qualitative training package.
• A wide range of career opportunities.
• 24h/week or 16h/week

Travel is one of life’s greatest experiences. Are you ready to travel with us?

Great! Apply to this vacancy by clicking on below button and by adding your resume.