To proactively engage customers through outbound sales campaigns, promote and sell FNB products and solutions, and identify cross-sell opportunities based on customer needs. The Sales Advisor is responsible for achieving sales, quality, conversion, productivity, and compliance targets while delivering a world-class and professional customer experience.
Key Responsibilities
Engage customers through outbound dialler-generated sales campaigns.
Promote and sell products across the Transact, Borrow, Invest, Insure, and FNB Connect pillars.
Follow approved sales scripts, processes, and compliance requirements during all customer interactions.
Identifycustomer needs and maximise cross-sell opportunities through effective questioning and engagement.
Achieve sales, productivity, quality,conversionand compliance targets.
Accurately capture sales, customer interactions, and outcomes on relevant systems.
Effectively manageallocatedleads and sales opportunities.
Deliver a professional and positive customer experience on every interaction.
Participate in coaching, training, and development initiatives to improve performance.
Contribute to a culture of continuous improvement, collaboration, and service excellence.
Working Environment
Fast-paced, target-driven outbound sales call centre environment.
Dialler-generated campaigns where customers may not be expecting the call.
Opportunity to cross-selladditionalproducts based on customer needs and eligibility.
MinimumRequirements
FSCA Recognised NQF Level 5 Qualification.
RE5.
Mandated for FAIS Sub-Categories 1.17, 1.18 and 1.22(Not currently under supervision)
1-2 years' sales experience in a call centre environment.
Key Competencies
Sales Skills
Objection Handling & Closing Techniques
Customer Centricity
Resilience & Results Orientation
Communication Skills
Compliance & Attention to Detail
Accountability
Teamwork & Collaboration
Success Measures
Achievement of sales andscorecardtargets.
Strong customer experience outcomes.
High quality and compliance standards.
Effective lead conversion management.
Positive contribution to team and businessobjectives
Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
04/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
