Job Description

You’ll love this role if you’re naturally good with people, enjoy working towards goals and want your effort to influence what you earn.

You’ll spend most of your day speaking with customers who want to talk through their quote, so you’re not cold calling or searching for leads. Instead, your focus is understanding what matters to each customer, explaining their options clearly and helping them navigate the cover that’s right for them.

Some conversations are straightforward while others take resilience, confidence and the ability to work through questions or objections. Here, you’ll work towards clear goals while doing what you do best: building rapport, solving problems and seeing your effort reflected in your results.

You won’t be expected to figure it all out on your own. You’ll receive paid training, then ongoing coaching and feedback several times a week to keep building your confidence and sales skills. Learning how to handle objections, bounce back from the “no’s” and keep improving is all part of the role, and you’ll have leaders who genuinely invest in helping you reach a level you may not have thought possible.

As your capability grows, so does your opportunity to earn through our performance incentive program. Many of our leaders started in this role, so if you’re willing to learn and keep improving, you'll find genuine opportunities to grow your career here.

What you’ll be doing

• A full-time role in-office at Chermside
• Speak with customers on the phone, helping them understand and choose the right cover
• Follow scripts and call flows while learning how to guide real conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Work towards sales and performance targets while building strong sales habits
• Work across multiple systems at once, including online quoting tools and customer records
• Receive regular coaching and feedback, and use it to build confidence and capability over time
• Work onsite with your team, with set hours and clear expectations around performance and quality

What great looks like

• Comfortable working with clear structure and expectations, and you grow into them quickly
• Enjoy working toward goals and seeing your progress over time
• Gain in confidence using systems as you learn the role
• Care about getting customer details right and take pride in accuracy
• Remain calm when calls are challenging and learn how to reset for the next one
• Take feedback on board and use it to keep improving
• Aim to do the right thing by customers while building your confidence

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan
• Parking options available

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.