Job Description

You’ll love this role if you like knowing what your day looks like and what good performance actually means.

Your day will be built around structured calls with customers who want to talk through their quote, so you're not cold calling or searching for leads. You’ll follow a script, explain options clearly and guide decisions while working toward clear sales targets.

There’s repetition, steady pace and accountability for results. You’ll need to stay accurate while moving quickly between calls and systems. But if structure helps you perform at your best, this role gives you exactly that.

Training is paid, coaching is regular and feedback is consistent. You build confidence week by week, earn bonuses for strong results and help real people feel clear and confident about their cover.

What you’ll be doing

• A full-time role in-office at Chermside
• Speak with customers on the phone and help them understand and choose the right cover
• Build rapport, uncover customer needs learn how to guide conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Navigate multiple systems while managing customer information accurately
• Work towards individual and team sales targets while building strong sales habits
• Learn how to handle objections and turn challenging conversations into positive outcomes
• Develop your sales capability through regular training, coaching and ongoing feedback

What great looks like

• Enjoy working towards goals and taking ownership of your results
• Are motivated by achievement and continuous improvement
• Communicate confidently and build trust quickly with customers
• Stay resilient and positive when conversations don't go your way
• Learn from feedback and look for opportunities to improve
• Take pride in delivering great customer outcomes while achieving strong sales results

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Clear pay and incentives - Performance-based incentives, plus annual salary reviews
• Time off you can plan around - 22 days annual leave, plus volunteer leave
• A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
• Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
• Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
• Work that has real purpose - Helping customers get back on track when life doesn’t go to plan
• Parking options available at Chermside

Ready?

Hit Apply and we'll circle back.

Why Youi

We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes.We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.

Work that’s a bit more you shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.