Job Description

At Youi, we’re growing for a clear reason. We believe insurance works better when humans answer the phone. When customers can talk to someone who listens, anticipates their needs and helps them navigate to a decision that fits their life. Here, learn real sales skills and build a long-term career while gaining coaching, clear direction, and real pathways into future leadership roles. You’ll learn through real conversations, structured coaching and feedback that helps you grow with every call.

That’s why we invest in people. And why this role exists.

What you’ll be doing

• A full-time role in-office at Chermside
• Speak with customers on the phone, helping them understand and choose the right cover
• Follow scripts and call flows while learning how to guide real conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Work towards sales and performance targets while building strong sales habits
• Work across multiple systems at once, including online quoting tools and customer records
• Receive regular coaching and feedback, and use it to build confidence and capability over time
• Work onsite with your team, with set hours and clear expectations around performance and quality

What great looks like

• Comfortable working with clear structure and expectations, and you grow into them quickly
• Enjoy working toward goals and seeing your progress over time
• Gain in confidence using systems as you learn the role
• Care about getting customer details right and take pride in accuracy
• Remain calm when calls are challenging and learn how to reset for the next one
• Take feedback on board and use it to keep improving
• Aim to do the right thing by customers while building your confidence

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code
• Parking options available

Ready?

Hit Apply now and we'll circle back!

Why Youi?

We’re here to make insurance more human. That means really getting to know our customers and it means backing our people to grow, not just get through the day. Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.

It's work that’s a bit more you-shaped.