Job Description

Position: Part time Sales Advisor (8 hours per week) with opportunity to work overtime.

Location: Samsonite Braintree Store, Charter Way, Chapel Hill, Braintree CM77 8YH

Availability: End of May 2026

Job Purpose

As a sales advisor at Samsonite, you will be the face of a global recognised brand a known for innovation, durability, and style in travel solutions. Your role is to deliver exceptional customer service, drive sales, and embody the Samsonite brand values in every customer interaction.

The sales position includes but is not limited ot the following major accountabilities:

Customer Service/Sales

• Provide customer travel needs and recommend Samsonite products that best suit their lifestyle.
• Provide accurate information about product features, warranties, and after-sales services.
• Apply the Smiles Selling Standards and follow Samsonite's customer engagement process.
• Build customer loyalty and encourage repeat purchases through personalized service.
• Deliver inspiring service that reflects Samsonite's commitment to excellence.

Store Performance & Analysis

• Stay informed of all store communications and brand updates.
• Understand store budgets, targets, and KPI's
• Share insights and feedback that contribute to Samsonite's retail success.

Stock Management

• Ensure backup stock and stockrooms are kept in order.
• Follow procedures for stock control.
• Minimise losses and support shrinkage goals.

Operations

• Adhere to Samsonite's operational policies (e.g,, cash handling, health & Safety).
• Complete required paperwork accurately and on time.
• Maintain store cleanliness and a welcoming environment aligned with Samsonite's brand image.
• Perform duties as request by Store Manager.
• Help keeping environmental policies in line with Green Mark.

Merchandising, Marketing & Promotions

• Maintain visual merchandising and window displays to Samosnite's global standards.
• Say informed about current promotions and marketing campaign.

Communications

• Communicate clearly and courteously with customers and team members.
• Share market trends and customer feedback with Store Manager.
• Follow Samsonite's dress code and grooming standards.
• Act as a brand ambassador for Samsonite.

Reporting Line

• Reports directly to the Store Manager

Skills required:

• Ability to stand, bend, lift up to 15kg, and use ladders.
• Computer literate.
• Previous retail experience, preferably in premium or travel goods.
• Ability to work under pressure.
• Sales-oriented mindset.

• Passion for travel and brand sensibility.

• Flexibility and adaptability.