Job Description

You’ll love this role if you like knowing what your day looks like and what good performance actually means.

Here, customers have dialled in directly to speak to you, so you're starting quotes from the beginning. You’ll follow a clear script, explain pricing in plain language and guide them to a confident decision. It’s structured and target driven, but you’re never left guessing.

Training is paid, coaching is regular and feedback is consistent. You build confidence week by week, earn bonuses for strong results and help real people feel clear and confident about their cover.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Take inbound calls from customers, helping them understand and choose the right cover
• Follow scripts and call flows while learning how to guide real conversations confidently
• Read and interpret policy information in real time, explaining cover and costs clearly
• Work towards sales and performance targets while building strong sales habits
• Work across multiple systems at once, including online quoting tools
• Receive regular coaching and feedback, and use it to build confidence and capability over time

What great looks like

• Comfortable working with clear structure and expectations, and you grow into them quickly
• Enjoy working toward goals and seeing your progress over time
• Get more confident using systems as you learn the role
• Care about getting customer details right and take pride in accuracy
• Stay steady when calls are challenging and learn how to reset for the next one
• Take feedback on board and use it to keep improving
• Aim to do the right thing by customers while building your confidence

If you can see yourself growing into this, you’ll likely love it here.

What you’ll get

• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Paid training at the start and ongoing coaching to strengthen your negotiation capability
• Clear pathways into specialist claims roles and leadership opportunities
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code

Ready?

Hit Apply now and we'll circle back.

Why Youi

We’re here to make insurance more human. That means really getting to know our customers, and it means backing our people to grow, not just get through the day. Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.

It's work that’s a bit more you-shaped.