Job Description

ICAP EMPLOYMENT SOLUTIONS, on behalf of a leading electricity provider, is looking for a Sales Consultant to join the store team in the area of Peristeri, Attica.

Key responsibilities include:

• Takes care of the immediate service, management, and resolution of customer issues with the aim of maximizing the quality of their service.
• Performs immediate and substantial customer information within the store regarding Natural Gas & Electricity products.
• Enters data into the information system, records and issues supply contracts, and contract terminations for Natural Gas and Electricity supply.
• Forwards customer requests to the responsible management of the gas or/and electricity distribution network.
• Processes settlement requests, manages standing orders, and issues Natural Gas & Electricity bills.
• Sends customers informational letters about various Customer Service Department operations and manages telephone customer service.
• Participates in the company’s promotional activities, performs bill payments via P.O.S., and promotes retail products and other energy services.

Requirements

• 1-2 years of professional experience in a similar position.
• High school graduate.
• A university degree will be considered an additional qualification.
• Excellent computer skills (MS Office, Internet).
• Knowledge of CRM systems is desirable.
• Knowledge of the English language will be positively appreciated.

Benefits

• Competitive compensation package
• Monthly performance bonus
• Meal vouchers for each working day, in addition to the monthly salary
• Continuous training and support, funded by the company
• Pleasant environment with modern work facilities
• Continuous training
• Career advancement prospects within the organization
• Preferential electricity and natural gas programs