Job Description

Specialist, Operations Support

About the Role

As a Specialist, Operations Support, you will play a key role in keeping DKSH’s field operations running smoothly. You’ll provide high‑quality operational and administrative support across field resourcing, systems and data accuracy, communications, seasonal processes, and trade spend coordination.

Working as part of a collaborative Operations Support team, you’ll maintain cross‑functional capability and support continuity across all operational activities. This role is fast‑paced, varied, and central to ensuring our field teams have what they need to deliver outstanding results for our customers and clients.

What You Will Deliver

• Field Support — Respond to field queries, coordinate resourcing, support CRM survey setup, assist with in‑store issue resolution, and manage payroll and travel submissions
• Systems & Data Management — Maintain CRM, SAP, SharePoint, GAPIM, CTM, Compass and Exceedra accuracy; process pricing updates, invoices and purchase orders; ensure master data integrity
• Trade Spend Coordination — Load, actualise and adjust trade spend activities; provide reporting and insights; work closely with Sales, Field, Finance and Insights teams to ensure one source of truth
• Operational Administration — Manage shared inboxes, support seasonal order processes, coordinate procurement and office activities, produce PSI reports, and prepare trade communications
• Meeting & Event Coordination — Organise internal meetings, prepare agendas, manage logistics, coordinate travel, and distribute minutes

What You Bring

• Strong organisational capability — You manage competing priorities with accuracy, structure, and attention to detail
• Excellent communication skills — Confident engaging with field teams, internal stakeholders, and external partners
• Technical proficiency — Skilled in Microsoft Office; experience with SAP, CRM systems, Exceedra, Power BI, CTM or GAPIM is an advantage
• Problem‑solving mindset — Comfortable resolving issues, escalating when needed, and contributing to continuous improvement
• Collaboration & relationship building — Able to work effectively across Field, Sales, Finance, Insights & Analytics, and Client Services
• Adaptability & resilience — You embrace change, learn new systems quickly, and deliver consistently in a fast‑moving environment

If you are a detail‑oriented professional with exceptional administrative capability and a passion for supporting teams to achieve their best, this could be the role for you. Please apply online with a Cover Letter and CV outlining your interest in the role.

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