Job Description

Duties and responsibilities:

• Maintain and update sales and customer records
• Compile daily sales reports
• Ordering stock from the procurement department
• Requesting and purchasing groceries for branch
• Contacting customers by phone or email to answer queries and obtain missing information.
• Directing feedback from customers to relevant departments.
• Ensuring all Sales brokers have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales brokers are unavailable, answering customer queries, informing them of delays
• Collaborating with other departments to ensure sales, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, and prepare reports.
• Loading of sales onto system timeously
• Prepare Banking schedules to be sent to the relevant department
• Compile and keep a record of staff attendance and leave
• Reconcile petty cash on a monthly basis and submit to the accounts department
• Complete all-new recruitment documents correctly and submit to the HR department
• Complete all disengaged staff documents and correctly submit to the HR department
• Reconcile vouchers and gifts on the system - Vend
• Check and submit monthly commissions for the sales team
• Supporting the sales department with all other ad hoc and administrative tasks

 Qualifications and experience:

• Matric
• 3 - 5 years Administration experience
• 2 -3 years Sales Administration experience
• Extensive computer knowledge, including Excel, Word and Outlook