Job Description

Our client, a reputable supplier of high-quality cleaning supplies and equipment based in Castle Donnington, is looking to recruit a Customer focussed Sales Administrator to join their team. As Sales Administrator, you will have a customer excellence mindset, and play a crucial role in supporting the day-to-day operations of their sales efforts. You will be responsible for processing orders, maintaining customer records, and providing customer support. The ideal candidate is highly organised, detail-oriented, and possesses strong written and verbal communication skills.

Key Responsibilities-

• Order Processing: Accurately input and process customer orders from the Sales Inbox or inbound phone calls, ensuring timely delivery and fulfilment.
• Customer Service: Respond to customer inquiries, escalating where necessary, resolving issues, and provide information on products and services.
• Record Maintenance: Maintain and update customer records, including contact details, and account information
• Communication: Liaise between customers, sales team, and other departments to ensure smooth operations and customer satisfaction.
• Proactive Customer Support: Contact Bronze customers to share promotions, check dispenser status, and find growth opportunities.

Requirements

• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with order processing systems and CRM software.
• Detail-oriented and able to work accurately under pressure.
• Customer-focused with a positive attitude.
• Ability to work as part of a team.

Benefits

Salary £30,000- £32,000
Profit related bonus
Hours 07.30am-4.30pm Monday- Friday