Job Description

Be part of a growing national aged care organisation where we care together to create meaningful experiences and exceptional outcomes for residents every day.

The Role

We have an exciting and fast paced opportunity to join the Infinite Operational team in the role of Sales Administrator at our Prahran Care Home!

This role plays a pivotal role in delivering exceptional care and support services to all residents. This position is responsible for implementing Infinite Care's welcome process, overseeing the on-site selling, execution and management of the Additional Services/HELF programs, ensuring social and emotional support is provided to all residents as well as ensuring that both initial and ongoing resident care and service needs are consistently surpassed.

This is a permanent full-time position reporting directly to our General Manager in our beautiful and brand-new Aged Care Home in Windsor, Victoria. Residential Aged Care Facilities - Our Locations | Infinite Care

This includes:

• Working with our clinical, admissions, and finance teams to ensure a smooth transition for our new residents.
• Managing sales enquiries, both via email and phone, in a timely and empathetic manner.
• Liaise with customers and our facilities to schedule or conduct onsite tours.
• Help support new residents and their families settle into the facility through being the Infinite Respite Champion and using relevant supporting tools to deliver an amazing experience.
• Serving as a primary liaison for residents and their families for a smooth transition into aged care as well as ongoing support.

About You:

• Proven experience in sales, business development, and/or relationship management, preferably in the aged care or healthcare industry.
• Strong interpersonal and communication skills, with the ability to connect with residents, families, and team members effectively.
• Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
• Experience in responding to a high-volume of enquiries.
• Experience working with different CRM systems.
• Proficiency in using CRM software, Microsoft Office, and other relevant tools.
• Available for a full-time role Monday to Friday.

What’s in it for you!

• Newly launched Infinite Fitness and wellbeing benefits.
• Food, Clothing, Electrical and other services employee discounts via our external partner called Flare.
• FREE and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
• FREE Online company and industry mandatory training which enables you to perform your roles quickly and competently.
• FREE On-the-job technical training with an emphasis on Career progression and development opportunities.
• Ability to earn referral payments via our internal employment promotions program.

Come join us to deliver on our purpose of Making Aged Care Great!!

NOTE: To be successful in this position you will be required to complete pre-employment checks. You will also need to hold a current NDIS clearance and/or be happy to apply (How to apply | NDIS). Part of your application will be providing proof of age e.g. driver's license or age card (Passport will not be accepted). If you don’t have this, you will need to apply via the state-based Department of Transport websites.