Job Description

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Sales Administrator

Kalahari Resorts & Conventions is seeking a Sales Administrator. In this role, you will provide critical administrative and operational support to the Sales and Group Rooms teams while serving as a welcoming first point of contact for guests, clients, and visitors. You’ll also play a key role in ensuring group reservations, room blocks, payments, and housing details are accurately managed, helping create a seamless experience for both clients and internal teams.

As part of our leadership team, you’ll embody our Promise to Lead with Love by delivering exceptional service, building strong relationships, and supporting the behind-the-scenes processes that help groups and events succeed. Your attention to detail, hospitality mindset, and ability to balance guest interactions with administrative responsibilities will directly contribute to the overall guest experience. 

Pay Rate - $20-$22/hr. This is an Hourly role.

Key Responsibilities 

• Serve as the first point of contact for guests, clients, and visitors entering the Sales Office, providing a warm, professional, and welcoming experience.
• Assist guests and group contacts with inquiries regarding meeting locations, package shipments, lost and found items, and general resort information.
• Provide administrative support to the Sales Team and Group Rooms Manager through accurate record keeping, correspondence, and account management.
• Create, maintain, and update group room blocks within Passkey, Versa, and other hospitality systems while ensuring accuracy of all reservation details.

• Process group deposits, payments, billing documentation, and related financial transactions in accordance with company policies and procedures.

• Generate and distribute Passkey reservation links and group housing information to clients and group contacts in a timely manner.
• Monitor room block activity, reservation pickup, and group housing information, communicating updates and potential concerns to appropriate team members.
  
  

What We’re Looking For 

• 2+ years of experience in an administrative, sales support, reservations, or group housing environment.
• At least a 1 year of experience working in a hotel, resort, convention center, or customer-facing environment.

• Previous experience using Passkey, Versa, Delphi, or similar hospitality systems preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Exceptional guest service, communication, and interpersonal skills.
• Ability to maintain accuracy and attention to detail while working in a fast-paced environment.
• A warm, professional demeanor with a passion for creating positive guest experiences. 

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 

• 401(k) matching, paid time off, and holiday compensation 

• Health, dental, and vision coverage for full-time associates 

• Employee appreciation events, discounts, and perks at all resorts 

• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.