Job Description

Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN.

What’s in it for you:

• Meals, uniform and accommodation are provided. Free public transportation in the city.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

• Reporting to the Director of Sales, support the Sales & Marketing team by managing administrative tasks, ensuring smooth operations and maintaining guest satisfaction within the hotel services.
• Manage administrative tasks for the team (records, reports, inquiries).
• Process reservations and sales inquiries accurately in a timely manner.
• Coordinate with other related departments to ensure all sales initiatives align with the hotel target and objectives.
• Maintain relationships with the guests, addressing their needs and ensure guest satisfactions.
• Organize and analyze sales data to identify trends and growth opportunity for the Commercial team to achieve targets.

Qualifications

Your experience and skills include:

• Proficient in Bahasa Indonesia and English.
• Professional and excellent communication, organization and administration skills.
• Mature and outgoing personality.
• Having the experience in a similar position in an international brand (premium/luxury). Remote area work experience is preferred.
• Expert in MS Programs, OPERA Cloud and Amadeus Delphi systems.
• Ability to multitask, flexible in working hours and with tight deadlines.
• Physical ability to stand and walk for extended periods of time

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.