Azelis

Sales administrator

Azelis  •  Merelbeke, BE (Onsite)  •  15 days ago
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Job Description

Your role

As a Sales Administrator/CX coordinator, you play a key role in ensuring a smooth and efficient order-to-delivery process. You are responsible for processing customer orders accurately and on time, directly contributing to customer satisfaction and loyalty.

You will work closely with Sales, Supply Chain and Logistics teams, acting as an essential link between customers and internal stakeholders.

What will you do?

Order processing & follow-up

  • Process customer orders in the ERP system
  • Check pricing, delivery dates and identify deviations
  • Confirm orders and send confirmations to customers
  • Monitor open orders and backorders on a daily basis

Coordination & communication

  • Align with Supply Chain on product availability
  • Proactively flag delays or issues and communicate accordingly
  • Handle customer inquiries related to order status

Logistics follow-up

  • Ensure smooth downstream logistics (warehouse, transport, export)
  • Propose solutions for logistical challenges
  • Accurately track and manage logistics-related costs

Administration & optimization

  • Issue credit notes and handle reinvoicing
  • Use ERP tools efficiently and contribute to process improvements
  • Identify and support optimization of operational workflows

Quality & compliance

  • Ensure adherence to QA and SHE guidelines
  • Follow up on non-conformances and improvement actions
  • Contribute to sustainability initiatives within your scope

Who are you?

✔ You have experience in customer service and/or export
✔ You have strong organizational and planning skills
✔ You work accurately and stay structured under pressure
✔ You are a team player with strong communication skills
✔ You are native Dutch have a good command of English
✔ You are familiar with ERP systems and IT tools
✔ You are flexible and solution-oriented

Azelis

About Azelis

As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities.

Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers.

Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships.

We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.

Specialties include:

Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental

Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper

At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude.

Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals.

Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability.

We aim to provide effective, sustainable, and reliable solutions. Our business is your business.

Industry
Chemicals & Materials
Company Size
1,001-5,000 employees
Headquarters
Berchem - Antwerp, BE
Year Founded
Unknown
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