Job Description

We are looking for a highly organised and proactive Sales Administrator to support our Regional Sales team. This role is central to delivering a seamless sales journey, providing comprehensive administrative support across new and pre-owned properties.

You will work closely with the Regional Sales Manager, Sales Consultants, and wider teams to ensure all sales processes run efficiently, accurately, and in line with compliance requirements - while delivering an exceptional experience for our customers.

Key Responsibilities

Sales Administration

• Support the delivery of regional sales strategies through high-quality administration
• Coordinate marketing information for vacant properties, ensuring all materials are accurate and up to date
• Manage and distribute sales enquiries to relevant colleagues
• Prepare and send compliant brochure packs to prospective customers
• Maintain accurate and up-to-date data on CRM systems, including property details, pricing, and key documentation
• Produce property listings, key facts, and marketing materials (including liaising for EPCs, photography, and floorplans)
• Ensure all property information is current across websites, portals, and marketing channels
• Manage sales documentation including valuation letters, instructions to market, AML checks, offer letters, and memorandums of sale
• Support buy-back processes and liaise with solicitors where required
• Update internal systems following property completions
• Assist with open day preparation and marketing activities
• Act as a key point of contact for sales enquiries when Sales Consultants are unavailable
• Provide administrative support to external estate agents

Team & Collaboration

• Work collaboratively across teams to improve processes and enhance customer experience
• Build strong relationships internally and externally, acting as a customer champion
• Maintain knowledge of company policies, procedures, and relevant regulations
• Contribute to a positive, inclusive, and high-performing team environment

About You

• Strong administrative and organisational skills with excellent attention to detail
• Confident using Microsoft Office and CRM systems
• Excellent written and verbal communication skills
• Proactive, self-motivated, and able to manage multiple priorities effectively
• Strong interpersonal skills with the ability to work with diverse stakeholders
• A collaborative team player with a customer-focused mindset
• Empathetic and understanding, particularly towards later-life customers

Experience

• Previous experience in an administrative role is essential
• Experience within property, real estate, or retirement living sectors is highly desirable

Our Values
We live by our values every day:

• Age Well – Supporting people to live well at every stage of life
• Community – Building strong, connected communities
• Keep Improving – Always striving to do better
• Invest Wisely – Making thoughtful, responsible decisions
• Planet Positive – Acting with sustainability in mind
• One Team – Working together to achieve more

Why Join Us?

• A supportive and collaborative working environment
• Opportunity to be part of a growing and purpose-driven organisation
• Hybrid working model (4 days office, 1 day from home)
• Competitive salary and benefits package