Job Description

Fine Tours Group (FTG) is a technology-enabled travel business operating a portfolio of Australia and New Zealand travel brands. We plan and deliver trips end to end for travellers and travel advisors, curating bespoke journeys, building multi-stop itineraries, managing bookings, and supporting customers from planning through to travel.

FTG is in a growth phase as we expand our reach across New Zealand and Australia. For customers and partners, that means making it easier for more people to experience these destinations through trips that are carefully curated and consistently delivered. For you, it’s a chance to join a business where your work has a visible impact, you’ll be trusted to act, and you’ll be backed by strong teamwork and clear pathways to grow as we scale.

About the role

As a member of our Sales team, this role ensures that all the information we provide our clients including itinerary, accommodation and activity bookings are 100% accurate prior to their travel. We are looking for someone who has exceptional administrative skills and a high level of attention to detail.

Responsibilities

• Oversee the comprehensive preparation of all tour documentation across every brand
• Collaborate closely with Travel Specialists to ensure documentation is finalised and ready for issuance according to established company deadlines
• Ensuring all documents are dispatched as outlined in our system
• Conduct thorough quality assurance checks and cross-verification on all final documentation to achieve minimal errors

What we're looking for

• High level of attention to detail is essential
• Excellent communication and presentation skills
• Ability to work discreetly when dealing with confidential company information
• Organisational skills and ability to meet deadlines
• Highly developed organisational, administrational and time management skills, ability to multitask
• Ability to work professionally, accurately and efficiently under pressure

Why you'll love working with us

• Impact: Play an important role in helping travellers experience New Zealand.
• Team: Work in a friendly, supportive and collaborative environment where wins are celebrated.
• Growth: Real opportunities to learn and develop with a growing business.
• Perks: Hybrid working framework, travel benefits, birthday leave, company social club.