Job Description

Job Type: Full–time
Hours: 9 am – 6 pm EST
Salary $45,000-$50,000 yearly DOE

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

We are seeking a highly organized and dynamic Sales Administrative Manager to oversee and streamline the operations of our Sales & Marketing departments. The ideal candidate will demonstrate exceptional attention to detail and a commitment to accuracy in all aspects of their work. You will play a crucial role in overseeing a team of Sales Administrators and tracking key metrics.

Key Responsibilities:

• Maintain daily key metrics for all sales channels.
• Generate reports from our CRM and Reporting platform.
• Review expense reports for the Sales & Marketing department to ensure accuracy and adherence.
• Manage and track partner commissions, ensuring accuracy and timely payments in alignment with partner agreements.
• Handle the ad hoc projects as needed.
• Document and update Standard Operating Procedures (SOPs) across the Sales & Marketing department, ensuring processes are standardized and followed.
• Handle administrative duties as assigned.
• Manage and lead a team of three Sales Admins (located in the corporate office in Willow Grove, PA)
• Act as a backup for the Sales Admins when necessary. Answering corporate phone calls, handling chats and emails.
• Manage our e-signature program.

Qualifications:

• Proven administrative and project management, or a similar role.
• Strong knowledge of CRM systems and sales performance tools.
• Advanced proficiency in Microsoft Excel, Word, and Google Workspace (G Suite)
• Excellent organizational, time management, and communication skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in reporting and data analysis
• Skilled in managing cross-functional projects and collaborating with multiple departments
• Strong problem-solving abilities and attention to detail
• Call center experience is a plus