Job Description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose: To handle all administrative duties as required by Sales and Marketing Services

Essential Functions:
◦ Schedules and prioritizes workload to meet deadlines of all managers.
◦ Types and distributes all correspondence, including letters, emails, proposals, contracts, site alerts etc. for assigned managers. Ensures that all correspondence is 100% accurate.
◦ Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, transactions, all account information schedules and events, etc.
◦ Checks own mailbox in the morning and afternoon.
◦ Answers calls to sales office by third ring.
◦ Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of callers, date and time call received.)
◦ Enters group site information in Canva, Outlook, and Delphi relaying information to all departments.
◦ Enters work orders in Omni Service Desk as directed by managers.
◦ Assists unassigned managers as needed.
◦ Updates bulletin boards on assigned months.
◦ Gathers materials and mails packages to clients as necessary.
◦ Takes detailed inquiry leads and submits to appropriate manager based on peak nights and rotation.
◦ Inputs amenities into Opera for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.)
◦ Processes outgoing mail/gifts as directed by managers.
◦ Covers own department phone during lunch
◦ Takes notes to relay to team at department meetings and company required meetings as directed.

Qualifications:
◦ Must be able to work alone as well as work well with others.
◦ Must have good communication skills.
◦ Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Canva, Excel).
◦ Previous knowledge of Delphi and Opera preferred.
◦ Previous hotel experience preferred.
◦ Must have good organizational skills.

Working Environment:
◦ Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.