Job Description

Omni William Penn Hotel

Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we’ve welcomed movie stars, politicians, world leaders, professional athletes, and business icons—cementing our place as one of the city’s most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you’ll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference. If you’re a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Essential Functions

• Schedules work load to meet deadlines of manager.
• Services Express, Associations, SMERF, Corporate, and National Corporate.
• Types and distribute all correspondence, including booking notices, letters, contracts, etc. for assigned manager. Ensures that all correspondence is 100% accurate.
• Process thank you letters with function evaluation.
• Maintains account files and ensures that all information is included in file, i.e. post convention reports, letters, fax information, etc.
• Maintains Readerfiles for Managers.
• Coordinates general office functions.
• Ensures that all managers receive messages in a timely manner. (messages to include name and phone number of caller, date and time call received).
• Performs other duties as assigned by management.
• Responsible for ordering office supplies and maintaining budgeted guidelines for supplies.

Hotel Specific Essential Functions:

• Answer phone in Omni Standard, maximum of 3 rings
• All clerical completed in a timely basis with an Omni standard, 24-48 hours
• Ensure timely manner of message delivery as per Omni standard ( message includes name, phone #, date, time call received and initials.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine,

file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in normal office conditions.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• Infrequent to store office supplies on 8th floor and to retrieve as needed. Weights vary.

Bending/Kneeling

• Repeated bending and kneeling required while filing

Mobility

• Must be able to reach all areas of hotel to assist clients

Continuous Standing

• No continuous standing required

Climbing

• No climbing required

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)
• Outside 0% of work period

Hearing/Vision/Speech/Literacy

• Hearing is critical (Telephone inquiries and client and associate handling)
• Vision is critical (Contracts and letters are hand written, filing, using computer, checking diary)
• Speech is critical (Must be able to communicate clearly with customers and other departments)
• Literacy is critical (Must be able to read manager letters, help prepare contracts and proposals)

Chemical/Agents Used

• No chemicals/agents used

Protective Clothing

• No protective clothing required

Equipment Operation

• Able to operate PC, photo copier, telephone, fax, etc

Other Considerations

There are no other considerations

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.