Job Description

Do you enjoy keeping things organized, helping others, and making sure important details don’t fall through the cracks? Are you ready to use your administrative and customer service skills to support a fast-moving sales team?

Socket Fiber is looking for a Sales Administrative Assistant to join our Business Sales team. In this role, you’ll work closely with the Director of Sales and sales team members to support administrative needs, maintain accurate information, assist customers, and help keep quotes, contracts, orders, and billing activities moving forward.

This position is a great fit for someone who is organized, detail-oriented, comfortable communicating with customers and internal teams, and able to manage changing priorities in a fast-paced environment.

Job Classification Non-Exempt

A Day in the Life You may start your day reviewing sales reports, updating information in Salesforce, or checking the status of customer orders. Throughout the day, you’ll prepare contracts and spreadsheets, answer customer questions, collect missing documents or signatures, and coordinate with internal teams to resolve order and billing concerns. You may also help prepare sales presentations, support customer events, coordinate interviews, or assist with onboarding a new team member. Priorities can shift quickly, so strong organization, communication, and follow-through will be important.

What You’ll Do: Key Responsibilities Include:

• Maintain and prepare reports used to support the management of the sales team
• Maintain accurate information in Salesforce and produce reports as needed
• Assist with quotes, contracts, orders, add-on services, and order-status follow-up
• Help customers with questions related to contracts, orders, invoices, paperwork, and signatures
• Coordinate with internal teams to resolve outstanding order and billing concerns
• Compile customer billing and long-distance audits as requested
• Create spreadsheets containing costing details for multi-location quotes
• Assist with sales presentations and customer-facing events, including lunch & learns, trade shows, and expos
• Support agent quotes, contracts, orders, and billing needs
• Assist with recruiting activities, including maintaining job postings, managing resumes, scheduling interviews, and sending assessments
• Help onboard and train new team members

Desired Attributes: Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Strong organizational skills and attention to detail
• Ability to prioritize responsibilities and meet deadlines
• Professional, positive, and friendly communication style
• Comfort managing multiple projects and changing priorities
• Strong problem-solving skills and sound judgment
• Dependable follow-through and a team-focused approach
• Flexibility in a fast-paced business environment

What Will Help You Stand Out: Preferred Qualifications:

• Experience supporting a sales team or working in customer service
• Strong working knowledge of Microsoft Word and Excel
• Experience using Salesforce or another customer relationship management system
• Experience preparing reports, spreadsheets, contracts, or customer correspondence
• Comfort communicating with customers, vendors, managers, and employees

Why Join Socket Fiber: At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just providing a service, we're creating access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the keyways we strive to make employees feel valued include:

• Competitive compensation
• Medical, dental, vision, life, and 401k matching
• Free coaching/counseling for employees & families
• Free fiber service, if available in your area
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values:

• Respect For people, property, and partnerships
• Advocacy We don’t just support, we stand up for customers
• Transparency Honest in everything we do
• Progress Always moving forward
• Winning Working together to deliver positive results

Ready to apply? If you’re ready to use your organizational and customer service skills to support a growing sales team, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.

Requirements

What We’re Looking For: To be considered for this role, you'll need the following required qualifications:

• High school diploma or equivalent
• Two years of job-related experience in sales support or customer service
• Strong proficiency with Microsoft Word and Excel
• Time management and organizational skills to balance competing priorities and meet deadlines
• Professional verbal and written communication skills
• Professional correspondence preparation experience
• Mathematical proficiency, including calculations involving discounts, interest, commissions, and percentages
• Analytical thinking and sound decision-making skills
• Capacity to perform routine computer and office-based work for extended periods
• Occasionally able to stand, walk between work locations, visit customer offices, and lift or move items weighing up to 25 pounds